Solar Design Studio Software Problems[RE-wrenches]

[David Brearley]

We are running Maui Software without any of the problems described.

David Brearley
NABCEP Certified Solar PV System Installer (TM)
 
Meridian Energy Systems
2300 S. Lamar, Suite 107
Austin, TX 78704
512-448-0055 (ph)
512-448-0045 (fax)
www.meridiansolar.com

-----Original Message-----
From: Jeff Yago [mailto:jryago at netscape.com] 
Sent: Thursday, November 30, 2006 10:53 AM
To: RE-wrenches at topica.com
Subject: Re: Solar Design Studio Software Problems[RE-wrenches]


As Michael Welch will be the first to confirm, I am no expert on setting up
computer systems and never seem to be able to access my profile without his
help when its time to update.   However, having said that I am wondering is
any of you are using the SOlar Design Studio by Maui Software and if you had
any problems setting it up.

We have been having endless problems getting the software to load as we
cannot get past the software protection and password issues.   We have
contacted Maui Software numerious times and all we receive is more password
hoops to jump through.  Having developed software back in the early DOS and
Fortran days, I understand the need to reduce software theft, but so far
they have sent me emails referring to needing a "Purchase Key" , a "Product
ID" , a "Product Key" , a "User Name" , then I will get a "Password" after I
send them the serial number for my hard drive.

After several more days of back and forth emails we finally received what we
were told was the correct combination of secret decoder ring settings to
install the program, only to find it will not actually run due to a run-time
error which states "we do not have the approate license to run this
function".

When I reported this problem to Maui Software their only help was to suggest
that maybe we should buy another computer!    Since our computers are
state-of-the-art, I would like to know what your experience has been with
this software product and if I am the only one having these kinds of
problems?   Also, any real help would be appreciated as I clearly am not
getting that from them.

Jeff Yago
Dunimis Technology Inc.




_____________________________________________________________
Netscape.  Just the Net You Need.


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