Great Support [RE-wrenches]

[Nick Lucchese]

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  I would  agree with all the names listed so far (plus Eydie & Anne 
-AEE) and especially Greg Thomas at Outback. Though he is sometimes 
busy (as expected with a growing company) he has always followed 
through with promises as well as always friendly. Brad  and Bill at 
Morningstar have always been there as well. Last but not least - 
John, Sam, Bill and Paul over at SMA always do everything top notch 
and seem to always be concerned about the installers perspective. 
It's always nice dealing with people that make it believable that 
they like what they do and the company they do it for.

Nick A Lucchese



>Hi all,
>    Clearly, from past posts some will disagree, but I have always gotten
>top notch support from OutBack Power.
>Daryl DeJoy
>Penobscot Solar Design
>NABCEP Certified Installer
>
>
>>
>>>Me too!
>>
>>  Jon Hill
>>
>>>I have to agree with Joel.
>>>Paul Wilkins
>>>
>>>Joel Davidson wrote:
>>>
>>>>
>>>>David Katz has my vote for great support since my first purchase
>>>>order to him in 1980.
>>>>
>>>>----- Original Message ----- From: "Allan Sindelar"
>>>><allan at positiveenergysolar.com>
>>>>To: <RE-wrenches at topica.com>
>>>>Sent: Saturday, July 29, 2006 11:05 AM
>>>>Subject: Great Support (was deep battery discharge) [RE-wrenches]
>>>>
>>>>>
>>>>>I put Rick Cullen up on a pedestal, along with a few others, including
>>>>>  Ralph
>>>>>Heisey of Bogart Engineering (Tri-Metric) and Michael Reed of Array
>>>>>  Tech, as
>>>>>being exemplary in their level of dealer support: accessible,
>>>>>  knowledgable,
>>>>>willing to offer more than what is needed or expected. I have even
>>>>>  received
>>>>>Rick's support on a Sunday on his cell phone (the number has always
>>>>>  been
>>>>>included in his tech support voice mail recording at Blue Sky). And all
>>>>>three of them have occasionally asked our advice over the years, so
>>>>>  they
>>>>>value what we who use their products have to offer.
>>>>>
>>>>>IMHO, these individuals are shining examples of the best we have in our
>>>>>  RE
>>>>>industry. So here's a shout out: who are some of the other names of
>>>>>  people
>>>>>at the manufacturer or distributor level who personify the way you like
>>>>>  to
>>>>>be treated? Open question, and an invitation to share our positive
>>>>>experiences. You can bet I'll be paying attention to the responses, as
>>>>>  I
>>>>>like to be loyal to those who give great dealer support.
>>>>>
>>>>>Allan at Positive Energy
>>>>>
>>>>>----- Original Message ----- From: "Ron Young"
>>>>>  <solareagle at solareagle.com>
>>>>>
>>>>>>
>>>>>>Hi all,
>>>>>>Thanks for all the expert advice. I visited the site today and
>>>>>>  followed
>>>>>>some of Rick Cullen's suggestions (by phone) bypassing the SB50
>>>>>>circuitry to see if there was a problem with the controller. Turns out
>>>>>>there is. Was able to sub out the controller with another unit I had
>>>>>>  in
>>>>>>stock and the SOC immediately began to rise even though it was late
>>>>>>afternoon. Amps were registering 12 instead of .4. Hopefully the
>>>>>>batteries haven't suffered any long term damage but will monitor them
>>>>>>closely for awhile. Turns out actual battery rating is 1500 at the 100
>>>>>>hr. rate (got some misinfo).
>>>>>>
>>>>>
>>>>>
>>>>>- - - -
>>>>>To send a message: RE-wrenches at topica.com
>>>>>
>>>>>Archive of previous messages:
>>>>>  http://lists.topica.com/lists/RE-wrenches/read
>>>>>
>>>>>List rules & how to change your email address:
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>>>>>
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>>>>>
>>>>>Moderator: michael.welch at homepower.com
>>>>>
>>>>>
>>>>
>>>>
>>>>- - - -
>>>>To send a message: RE-wrenches at topica.com
>>>>
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>>>>  http://lists.topica.com/lists/RE-wrenches/read
>>>>
>>>>List rules & how to change your email address:
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>>>>
>>>>Hosted by Home Power magazine
>>>>
>>>>Moderator: michael.welch at homepower.com
>>>>
>  >>>
>>>>
>>>>
>>>
>>>
>>>- - - -
>>>To send a message: RE-wrenches at topica.com
>>>
>>>Archive of previous messages:
>>>  http://lists.topica.com/lists/RE-wrenches/read
>>>
>>>List rules & how to change your email address:
>>>www.mrsharkey.com/wrenches/etiquette.php
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>>>
>>>Moderator: michael.welch at homepower.com
>>
>>
>>  --
>>  -----------------
>>
>>  Sierra Solar Systems
>>  563C Idaho Maryland Road
>>  Grass Valley, CA 95945
>>  tech info and foreign orders:  (530) 273-6754
>>  order line: (888) ON-SOLAR (US only)   FAX:  (530) 273-1760
>>  e-mail:  <mailto:solarjon at sierrasolar.com>
>>  world wide web:  <http://www.sierrasolar.com>
>>
>>  Because of the high volume of e-mail to which I respond, please
>>  leave _all_ of the previous messages (unless it's unbearable) in
>>     your reply so I can better remember your original message.
>>
>>
>>  - - - -
>>  To send a message: RE-wrenches at topica.com
>>
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>>  http://lists.topica.com/lists/RE-wrenches/read
>>
>>  List rules & how to change your email address:
>>  www.mrsharkey.com/wrenches/etiquette.php
>>
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>>
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>>
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>>
>>
>
>
>- - - -
>To send a message: RE-wrenches at topica.com
>
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>
>List rules & how to change your email address: 
>www.mrsharkey.com/wrenches/etiquette.php
>
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>
>Hosted by Home Power magazine
>
>Moderator: michael.welch at homepower.com


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