Great Support [RE-wrenches]

[Penobscot Solar]

Hi all,
   Clearly, from past posts some will disagree, but I have always gotten
top notch support from OutBack Power.
Daryl DeJoy
Penobscot Solar Design
NABCEP Certified Installer


>
>>Me too!
>
> Jon Hill
>
>>I have to agree with Joel.
>>Paul Wilkins
>>
>>Joel Davidson wrote:
>>
>>>
>>>David Katz has my vote for great support since my first purchase
>>>order to him in 1980.
>>>
>>>----- Original Message ----- From: "Allan Sindelar"
>>><allan at positiveenergysolar.com>
>>>To: <RE-wrenches at topica.com>
>>>Sent: Saturday, July 29, 2006 11:05 AM
>>>Subject: Great Support (was deep battery discharge) [RE-wrenches]
>>>
>>>>
>>>>I put Rick Cullen up on a pedestal, along with a few others, including
>>>> Ralph
>>>>Heisey of Bogart Engineering (Tri-Metric) and Michael Reed of Array
>>>> Tech, as
>>>>being exemplary in their level of dealer support: accessible,
>>>> knowledgable,
>>>>willing to offer more than what is needed or expected. I have even
>>>> received
>>>>Rick's support on a Sunday on his cell phone (the number has always
>>>> been
>>>>included in his tech support voice mail recording at Blue Sky). And all
>>>>three of them have occasionally asked our advice over the years, so
>>>> they
>>>>value what we who use their products have to offer.
>>>>
>>>>IMHO, these individuals are shining examples of the best we have in our
>>>> RE
>>>>industry. So here's a shout out: who are some of the other names of
>>>> people
>>>>at the manufacturer or distributor level who personify the way you like
>>>> to
>>>>be treated? Open question, and an invitation to share our positive
>>>>experiences. You can bet I'll be paying attention to the responses, as
>>>> I
>>>>like to be loyal to those who give great dealer support.
>>>>
>>>>Allan at Positive Energy
>>>>
>>>>----- Original Message ----- From: "Ron Young"
>>>> <solareagle at solareagle.com>
>>>>
>>>>>
>>>>>Hi all,
>>>>>Thanks for all the expert advice. I visited the site today and
>>>>> followed
>>>>>some of Rick Cullen's suggestions (by phone) bypassing the SB50
>>>>>circuitry to see if there was a problem with the controller. Turns out
>>>>>there is. Was able to sub out the controller with another unit I had
>>>>> in
>>>>>stock and the SOC immediately began to rise even though it was late
>>>>>afternoon. Amps were registering 12 instead of .4. Hopefully the
>>>>>batteries haven't suffered any long term damage but will monitor them
>>>>>closely for awhile. Turns out actual battery rating is 1500 at the 100
>>>>>hr. rate (got some misinfo).
>>>>>
>>>>
>>>>
>>>>- - - -
>>>>To send a message: RE-wrenches at topica.com
>>>>
>>>>Archive of previous messages:
>>>> http://lists.topica.com/lists/RE-wrenches/read
>>>>
>>>>List rules & how to change your email address:
>>>>www.mrsharkey.com/wrenches/etiquette.php
>>>>
>>>>Check out participant bios: www.mrsharkey.com/wrenches/
>>>>
>>>>Hosted by Home Power magazine
>>>>
>>>>Moderator: michael.welch at homepower.com
>>>>
>>>>
>>>
>>>
>>>- - - -
>>>To send a message: RE-wrenches at topica.com
>>>
>>>Archive of previous messages:
>>> http://lists.topica.com/lists/RE-wrenches/read
>>>
>>>List rules & how to change your email address:
>>>www.mrsharkey.com/wrenches/etiquette.php
>>>
>>>Check out participant bios: www.mrsharkey.com/wrenches/
>>>
>>>Hosted by Home Power magazine
>>>
>>>Moderator: michael.welch at homepower.com
>>>
>>>
>>>
>>>
>>
>>
>>- - - -
>>To send a message: RE-wrenches at topica.com
>>
>>Archive of previous messages:
>> http://lists.topica.com/lists/RE-wrenches/read
>>
>>List rules & how to change your email address:
>>www.mrsharkey.com/wrenches/etiquette.php
>>
>>Check out participant bios: www.mrsharkey.com/wrenches/
>>
>>Hosted by Home Power magazine
>>
>>Moderator: michael.welch at homepower.com
>
>
> --
> -----------------
>
> Sierra Solar Systems
> 563C Idaho Maryland Road
> Grass Valley, CA 95945
> tech info and foreign orders:  (530) 273-6754
> order line: (888) ON-SOLAR (US only)   FAX:  (530) 273-1760
> e-mail:  <mailto:solarjon at sierrasolar.com>
> world wide web:  <http://www.sierrasolar.com>
>
> Because of the high volume of e-mail to which I respond, please
> leave _all_ of the previous messages (unless it's unbearable) in
>    your reply so I can better remember your original message.
>
>
> - - - -
> To send a message: RE-wrenches at topica.com
>
> Archive of previous messages:
> http://lists.topica.com/lists/RE-wrenches/read
>
> List rules & how to change your email address:
> www.mrsharkey.com/wrenches/etiquette.php
>
> Check out participant bios: www.mrsharkey.com/wrenches/
>
> Hosted by Home Power magazine
>
> Moderator: michael.welch at homepower.com
>
>


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