!RE: Service Call Reimbursement [RE-wrenches]

[Barbra Kerr]

Your free subscription is supported by today's sponsor:
-------------------------------------------------------------------
Is your computer freezing up or slowing down?
Repair corrupt files and harmful errors - protect your PC
Take a 2-minute PC health check-up at no charge!
http://click.topica.com/caaemrnbz8Qcsbz9JC9a/PC PowerScan
-------------------------------------------------------------------

Matt -

Thank you for the clarification.

We include a small warranty contingency in every bid to cover KEI's errors,
not someone else's.  We have control over how we install, etc... therefore
we can correct flaws in our installation techniques, policies and
procedures.  We would not think of asking a manufacturer to take a financial
hit because of an error we made on an installation.  It is our opinion that
this is what some manufacturers (Module & Inverter) are asking of
installers, when they do not reimburse for service calls that are hardware
related.

Please know that we agree with you regarding SMA's critical role in
providing inverters at a time when others failed miserably.  

Also, know that we have had conversations back and forth with manufacturers
and we have been told the very same thing as other wrenches shared earlier -
"No we don't reimburse, add a small fee to every project."  We've been told
this twice.  We don't need to keep hitting our head against the wall - we
got the message. 

Cottage Cheese - Good one!

Kindest regards,

Barbra K. Kerr
President
Kerr Enterprises, Inc
PO Box 1992
Twain Harte, Ca 95383
1-800-886-2258
209-586-9607 Fax
858-337-5097 Cell

Your free subscription is supported by today's sponsor:
-------------------------------------------------------------------
Save up to $1,500 on your phone bill with Packet8
Free Activation, Free Equipment & First Month Free!
30-day money back guarantee. 1-877-868-1135
http://click.topica.com/caaemrkbz8Qcsbz9JC9f/ TMONE
-------------------------------------------------------------------

- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://lists.topica.com/lists/RE-wrenches/read

List rules & how to change your email address: www.mrsharkey.com/wrenches/etiquette.php

Check out participant bios: www.mrsharkey.com/wrenches/

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com
--^----------------------------------------------------------------
This email was sent to: michael.welch at homepower.com

EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9.bWljaGFl
Or send an email to: RE-wrenches-unsubscribe at topica.com

For Topica's complete suite of email marketing solutions visit:
http://www.topica.com/?p=TEXFOOTER
--^----------------------------------------------------------------