Whisper woes [RE-wrenches]

[Ray Walters]

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Hi;

I've got to relay  a little problem I had with Jay too. I had  two Air 403s 
I had purchased through Dankoff. When I installed one, the rotor wouldn't 
spin. I took it down, took off the rotor, and the shaft spun freely. I 
finally figured out (2 hrs in the field) that the rotor was contacting the 
outer surface of the bearing when tightened. Back at the shop, I noticed 
that the bearing in the other Air 403 was a different brand and # .
I called Jay to let him know about the problem ( I figured a manu would 
want to know ASAP). At first he tried to say I had screwed up the install. 
Then when I told him about the two different bearings, he actually told me 
that DANKOFF must have switched the bearing before shipping it through to 
me. My BS radar was off the scale at that point.
The guy couldn't admit a simple mistake and went out of his way to lay 
blame on the innocent. I won't sell their stuff anymore. Further, I have 
never seen a 403 make more than 100 watts cont, and 200 watts surge. This, 
while a nearby Bergey XL.1 was making 1700 watts ( their rated only for 
1000 watts)
I can't believe anything SWWP says or publishes.

Ray

  At 03:54 PM 11/17/2003 -0800, you wrote:
>Windy & Group,
>IMO, if Jay is a primary owner of SWWP, Bob is screwed. My experiences 
>dealing directly with him were HORRIBLE. I called there once from the 
>field where an H-80 had crashed due to a terribly under-engineered SWWP 
>tower kit. (Remember the recall?) Jay told me that he didn't want to deal 
>with MY problem while HE was digesting his lunch! It pretty much went 
>downhill from there.
>Bob-O
>
>>Bob and others,
>>
>>I mentioned this complaint to a primary owner of SWWP, and quickly got 
>>the following reply. I suggest anyone with problems contact Jay directly.
>>
>>Windy
>>
>>---- reply from SWWP------------
>>
>>Windy,
>>I find this quite uncharacteristic of our service department. Nonetheless I
>>would like very much to follow up on this complaint and see if there is
>>anything more that can be done or, what has not been done. By any chance,
>>will you please forward me the original correspondence, that contained the
>>statements below, so I can contact the writer?
>>
>>Jay Yeager
>>Senior Advisor / Technical Services
>>Southwest Windpower
>>2131 North First St.
>>Flagstaff, Arizona, USA 86004
>>voice: +928.779.9463
>>fax: +928.779.1485
>>jay at windenergy.com <mailto:jay at windenergy.com>
>>www.windenergy.com <http://www.windenergy.com>
>>
>>---------------------------------------
>>
>>
>>At 5:05 AM -0500 11/17/03, Bob Ellison, Alternative Energy Systems wrote:
>>>Good luck getting any repair parts from SWWP for a Whisper, I got one back
>>>from a rebuild and found (after 5 months) that they had not fixed the
>>>original problem. A bad furl bearing and shaft. It has been down for 15
>>>months now and I have given up on getting parts from them.
>>>
>>>An e mail to John S. went unanswered. Most of the other units I know of are
>>>dead or have had massive failures and were repaired.
>>>Sometimes even under warranty you have to pay to get them fixed!
>
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