flooded v. sealed batteries [RE-wrenches]
Richard Perez, Home Power magazine
richard.perez at homepower.com
Mon Sep 29 10:37:50 PDT 2003
<x-flowed>
Hello Matt and Wrenches
I have never had a warranty claim for Surrettes, so this question is
moot for me. I did have one load of batteries damaged in shipment. I
caught this on the loading dock and refused the load. Surrette send
another load at their expense.
Richard
At 10:19 -0700 09/29/2003, Matt Tritt wrote:
>Richard et al,
>
>How do you handle the warranty "issues" with Surrette, since you're on
>the West coast and they're on the East? The warranty requires returning
>the battery to the factory for claims and adjustments. It seems to me
>that the expenses incurred in the process eat up any pro-rated
>considerations in exchanging batteries with this kind of distance
>involved. Not to mention the fact that Surrette is in Canada.
>
>It would be nice if IBE could manufacture a middle-ground battery line,
>similar to Surrette, here in California for the market West of the
>Rockies. I recently discussed this issue with them and got a poitive
>response. Who knows, it might actually happen some day.
>
>Matt T
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