flooded v. sealed batteries [RE-wrenches]

Mark Downing, Hurshtown Alt. Power solarman4 at yahoo.com
Mon Sep 29 10:48:38 PDT 2003


I had one whole batch of s460 (L-16) Rolls come in charged in reverse.  (The red painted post was negative.)  I installed them anyway and they went bad in about 3 months.  It took some smooth talking but I received full credit for them and did not have to return any.  At that time I was buying them through RAE Battery.
 
Another time I had shipping damage that was settled by the carrier.  They tried every trick in the book to avoid paying but I had taken lots of digital pictures of the damage which I e-mailed to them.
 
Mark, HAP

"Richard Perez, Home Power magazine" <richard.perez at homepower.com> wrote:
Hello Matt and Wrenches

I have never had a warranty claim for Surrettes, so this question is 
moot for me. I did have one load of batteries damaged in shipment. I 
caught this on the loading dock and refused the load. Surrette send 
another load at their expense.

Richard

At 10:19 -0700 09/29/2003, Matt Tritt wrote:
>Richard et al,
>
>How do you handle the warranty "issues" with Surrette, since you're on
>the West coast and they're on the East? The warranty requires returning
>the battery to the factory for claims and adjustments. It seems to me
>that the expenses incurred in the process eat up any pro-rated
>considerations in exchanging batteries with this kind of distance
>involved. Not to mention the fact that Surrette is in Canada.
>
>It would be nice if IBE could manufacture a middle-ground battery line,
>similar to Surrette, here in California for the market West of the
>Rockies. I recently discussed this issue with them and got a poitive
>response. Who knows, it might actually happen some day.
>
>Matt T

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