Authorized Installer programs [RE-wrenches]

[Joel Davidson]

Dear John,
Remember my Omnion inverter installation checklist that installers had to
sign and return? That put an end to bad installations, saved me a lot of
money instead of shipping inverters back and forth and made Hans Myers happy
that his inverters were not being abused. How about a Sunny Boy installation
checklist that has to be signed and returned with the warranty registration?
And of course, more of your very informative workshops.
Best regards,
Joel Davidson


John Berdner wrote:

> Wrenches:
>
> This is an interesting topic for me at the moment.
> I don't want to stir up old arguments over certifications NAPCEP, etc.
> but I am interested in what I perceive may be a shift in attitudes.
> Either there has been a shift or I misinterpreted information in the
> past.
> This is entirely possible and probably won't be the last time I get it
> completely wrong.
>
> When we first started SMA America I thought there was a fair amount of
> negative feelings towards certification programs.
> As a result we decided not to go with an Authorized Installer program
> early on.
> Of course it would have been really tough doing it when it was just
> Vince and I out of my house ;-).
> Once we moved into our new building we became better equipped to do
> training seminars and there seems to be a great deal of interest in
> training.
> Now it seems like we erred in not doing more training sooner.
>
> Sam and I have talked to some of you about what you would like to see in
> an Authorized Installer program.
> Based on the number of problems we see in the field and some of feedback
> from B. Brooks it appears this may be a good idea
> First and foremost we want to make sure it is something of value for all
> - Manufactures, installers, and distributors alike.
> If any of you have opinions about what should be in Authorized Installer
> programs or why they are a waste of time we would appreciate some
> feedback.
> I suggest this be done off line to save bandwidth but perhaps there is a
> need for online discussion as well.
>
> For offline communication please send thoughts to
> jberdner at sma-america.com or svanderhoof at sma-america.com
>
> If you have any questions or if I may be of any further assistance,
> please do not hesitate to contact me.
>
> Best Regards,
>
> John Berdner
>
> SMA America, Inc.
> 12438-C Loma Rica Road
> Grass Valley, CA  95945
> 530.273.4595 - Tel
> 530.274.7271 - Fax

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