Quandry(was Help needed in Tuolumne County) [RE-wrenches]
matthew tritt
solarone at charter.net
Sun Sep 29 16:21:51 PDT 2002
Bob-O,
I suppose I must agree with what you say. However, if somebody has the need,
and enough money to throw at a problem install like this one, I still do it,
with the understanding up front that I get mileage, T+M, fuel costs and a
place to stay overnight. I have a hunch, though, that she might have already
burned her bridges with the locals! You would assume that there would be
plenty of guys within a 2 hour radius to take care of this kind of problem.
I wonder what happened? ;-)
Matt
----- Original Message -----
From: "Bob-O Schultze, Electron Connection" <econnect at snowcrest.net>
To: <RE-wrenches at topica.com>
Sent: Sunday, September 29, 2002 1:17 PM
Subject: Quandry(was Help needed in Tuolumne County) [RE-wrenches]
> Folks,
> Fortunately for me, I'm too far away to help this person. I get calls
> like this fairly often and I mostly say no. I would prefer to help
> them out in the name of good will towards RE, but I can't see a way
> clear to do that if I'm to stay in business. If I'm to take on the
> responsibility for keeping someone's system up and running (and make
> no mistake, once you jump into a deal like this one and fix it once,
> you're it!) I have to make a profit on both my labor AND the parts.
> We all do. What happens if some part fails AFTER you get the system
> running? Whose fault? Whose responsibility? What if it's still
> within the manufacturer's warrantee period and you sell that product?
> When I see a deal like this where somebody very likely bought their
> stuff from a mail order house and then expects some local wrench to
> make it work, I just cringe. What were they thinking?
> When I hear some mail order salesman blame "a string of bad wrenches"
> for this poor woman's troubles, my back goes up. Maybe she HAS had
> inexperienced or unqualified electricians screw up the work. Maybe
> she was never properly educated as to what the system will and will
> not do and expects what can't be. Maybe the mail order system design
> was crap to start with and will NEVER work. I don't know, but I DO
> know which of those I've seen more often. So do y'all.
> So I'm curious. How would you guys and gals handle this?
> Best, Bob-O
>
>
> >Howdy Wrenches,
> >
> >Just received a call from a person in need of expert help outside of
> >Yosimite. She has a diesel genset/trace sw system Can't get it to work
> >right and has had a string of bad wrenches "fixing" it. email me if you
are
> >interested.
> >
> >Wes Kennedy
> >wes.kennedy at jademountain.com
> >
> >- - - -
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> >
> >Moderator: michael.welch at homepower.com
> >
>
>
> --
> Bob-O Schultze, Electron Connection
> PO Box 203, Hornbrook, CA 96044
> 800.945.7587 or 530.475.3402
> fax 530-475-3401
> www.electronconnection.com
>
> - - - -
> To send a message: RE-wrenches at topica.com
>
> Archive of previous messages: http://www.topica.com/lists/RE-wrenches/
>
> List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm
>
> Check out participant bios: www.mrsharkey.com/wrenches/index.html
>
> Hosted by Home Power magazine
>
> Moderator: michael.welch at homepower.com
>
>
>
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