Quandry(was Help needed in Tuolumne County) [RE-wrenches]

[Bob-O Schultze, Electron Connection]

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Folks,
Fortunately for me, I'm too far away to help this person. I get calls 
like this fairly often and I mostly say no. I would prefer to help 
them out in the name of good will towards RE, but I can't see a way 
clear to do that if I'm to stay in business. If I'm to take on the 
responsibility for keeping someone's system up and running (and make 
no mistake, once you jump into a deal like this one and fix it once, 
you're it!) I have to make a profit on both my labor AND the parts. 
We all do. What happens if some part fails AFTER you get the system 
running? Whose fault?  Whose responsibility? What if it's still 
within the manufacturer's warrantee period and you sell that product?
When I see a deal like this where somebody very likely bought their 
stuff from a mail order house and then expects some local wrench to 
make it work, I just cringe. What were they thinking?
When I hear some mail order salesman blame "a string of bad wrenches" 
for this poor woman's troubles, my back goes up. Maybe she HAS had 
inexperienced or unqualified electricians screw up the work. Maybe 
she was never properly educated as to what the system will and will 
not do and expects what can't be.  Maybe the mail order system design 
was crap to start with and will NEVER work. I don't know, but I DO 
know which of those I've seen more often. So do y'all.
So I'm curious. How would you guys and gals handle this?
Best, Bob-O


>Howdy Wrenches,
>
>Just received a call from a person in need of expert help outside of
>Yosimite. She has a diesel genset/trace sw system  Can't get it to work
>right and has had a string of bad wrenches "fixing" it.  email me if you are
>interested.
>
>Wes Kennedy
>wes.kennedy at jademountain.com
>
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-- 
Bob-O Schultze, Electron Connection
PO Box 203, Hornbrook, CA 96044
800.945.7587 or 530.475.3402
fax 530-475-3401
www.electronconnection.com

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