Quandry(was Help needed in Tuolumne County) [RE-wrenches]

[matthew tritt]

Bob-O,

I talked with the owner of the system in question today. Turns out she
bought the equipment from one of my least favorite outlets. Not to mention
names but think Diesels from China.

These guys advertise themselves as "experts" in the solar energy field and,
literally, don't know anything more than what's in the advertising
literature. When she asked them to help they directed her to Trace. How
typical. She was never aware that the SW's have internal battery chargers
and has been running for a couple of years with an external charger! Also,
they were recently sold a 10 kW generator which is somehow trying to charge
a large, new battery bank. The previous one gave up after only 2+ years of
mis-treatment.

She also mentioned that the sparky who installed the system told her he
didn't know what he was doing.
Pretty amazing.

Matt
----- Original Message -----
From: "Bob-O Schultze, Electron Connection" <econnect at snowcrest.net>
To: <RE-wrenches at topica.com>
Sent: Sunday, September 29, 2002 1:17 PM
Subject: Quandry(was Help needed in Tuolumne County) [RE-wrenches]


> Folks,
> Fortunately for me, I'm too far away to help this person. I get calls
> like this fairly often and I mostly say no. I would prefer to help
> them out in the name of good will towards RE, but I can't see a way
> clear to do that if I'm to stay in business. If I'm to take on the
> responsibility for keeping someone's system up and running (and make
> no mistake, once you jump into a deal like this one and fix it once,
> you're it!) I have to make a profit on both my labor AND the parts.
> We all do. What happens if some part fails AFTER you get the system
> running? Whose fault?  Whose responsibility? What if it's still
> within the manufacturer's warrantee period and you sell that product?
> When I see a deal like this where somebody very likely bought their
> stuff from a mail order house and then expects some local wrench to
> make it work, I just cringe. What were they thinking?
> When I hear some mail order salesman blame "a string of bad wrenches"
> for this poor woman's troubles, my back goes up. Maybe she HAS had
> inexperienced or unqualified electricians screw up the work. Maybe
> she was never properly educated as to what the system will and will
> not do and expects what can't be.  Maybe the mail order system design
> was crap to start with and will NEVER work. I don't know, but I DO
> know which of those I've seen more often. So do y'all.
> So I'm curious. How would you guys and gals handle this?
> Best, Bob-O
>
>
> >Howdy Wrenches,
> >
> >Just received a call from a person in need of expert help outside of
> >Yosimite. She has a diesel genset/trace sw system  Can't get it to work
> >right and has had a string of bad wrenches "fixing" it.  email me if you
are
> >interested.
> >
> >Wes Kennedy
> >wes.kennedy at jademountain.com
> >
> >- - - -
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>
>
> --
> Bob-O Schultze, Electron Connection
> PO Box 203, Hornbrook, CA 96044
> 800.945.7587 or 530.475.3402
> fax 530-475-3401
> www.electronconnection.com
>
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> To send a message: RE-wrenches at topica.com
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>

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