Applied Power news [RE-wrenches]

[matthew tritt]

Jeff,

You get your wish. In case you haven't been following the postings of late,
Dave and Company are being cut loose from Schott. Chances are that they will
be reincarnated as AEE of old with all of the original crew. Schott is going
to focus on only the BIG stuff. Oh Brother.

Matt
----- Original Message -----
From: "Jeff Clearwater, Ecovillage Design" <clrwater at earthlink.net>
To: <RE-wrenches at topica.com>
Sent: Wednesday, September 18, 2002 5:42 PM
Subject: RE: Applied Power news [RE-wrenches]


> Hey Folks,
>
> I feel obliged to chime in here.  I too have been an AEE dealer for
> 23 years and had visited the Redway store many a time (and the
> Garberville store before that) and developed a few long term
> friendships with the staff.  Dave Katz once entrusted me with $12K
> worth of equipment for a solar concert in Arcata in '78 after meeting
> me once.  As many have pointed out Dave is an honorary elder for us
> Wrenches.  We are forever grateful to the way that Dave and all at
> AEE paved for us all.
>
> And like Jeff Y.  I probably won't be ordering more from Schott in
> the future.  I won't bore you with the whole story but the customer
> service and shipping department and general beauracracy has gone way
> down hill and they caused me much hassle on my last big job.    They
> have a policy that you have to pay for equipment shipped again (pay
> for the equipment - not just the shipping) even if its there mistake
> they sent you the wrong stuff.   i.e - If they make a mistake in
> shipping then you either have to wait till they recieve the wrongly
> shipped items back - or you have to pay for both sets of items if
> you want them quick.  They shipped me 4 wrong-voltage Sunny Boys so
> they wanted me to pay another $7k on a prepaid order to get the right
> units!  I became not a 23-year customer/dealer but just another bloke
> not to trust.  This is NOT the AEE of the past.
>
> I guess that's the price of size and beauracracy.  I wish them luck
> but if they want to stay in the game the name of the game is really
> supporting the dealers in the field.  For me Bob Maynard (Energy
> Outfitters) and Windy Dankoff  of Dankoff Solar have become the new
> "AEEs" - personal service, small enough to care and not have outrages
> impersonal policies in place.  (...  I in no way work for those
> guys... just a plug for the "smaller" guys).
>
> For what it's worth.
>
> Jeff Clearwater
> Ecovillage Design
>
>
> >"Schott Applied Power has completely shut down all retail operations, and
> >are concentrating on dealer support."
> >
> >We also liked working with the folks at Applied Power and purchased from
> >them for many years until they became part of Schott, then their dealer
> >support and service went downhill fast for us.  I don't pretend to know
what
> >happened, but things got so bad we finally closed our account.  Maybe
> >somebody there finally realized that quality dealers and installers are
very
> >hard to find, and once you take their business for granted or under-sell
> >them you better be able to install all that stuff in your warehouse
> >yourself.
> >
> >Jeff Yago
> >
> >- - - -
> >To send a message: RE-wrenches at topica.com
> >
> >Archive of previous messages: http://www.topica.com/lists/RE-wrenches/
> >
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> >
> >Check out participant bios: www.mrsharkey.com/wrenches/index.html
> >
> >Hosted by Home Power magazine
> >
> >Moderator: michael.welch at homepower.com
> >
>
> --
> ~~~~~~~~~~~~~~~~~~~
> Jeff Clearwater
> Ecovillage Design Associates
> Home, Community and Village Scale Renewable Energy Systems
>
> 2525 Arapahoe Ave, Suite E4, #280
> Boulder, CO 80302
> 1-800-440-2523 PIN7071
> Fax:  720-528-7813
> clrwater at earthlink.net
> jeffc at ic.org
>
> Council Member - Ecovillage Network of the Americas -
http://www.ecovillage.org
> Founder:  Ecovillage Research, Development, and Demonstration Program:
> http://www.home.earthlink.net/~clrwater/RDD/rdd.html
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> - - - -
> To send a message: RE-wrenches at topica.com
>
> Archive of previous messages: http://www.topica.com/lists/RE-wrenches/
>
> List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm
>
> Check out participant bios: www.mrsharkey.com/wrenches/index.html
>
> Hosted by Home Power magazine
>
> Moderator: michael.welch at homepower.com
>
>
>

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