SW error messages [RE-wrenches]

[Bob-O Schultze, Electron Connection]

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William, etal,
One of my dealers reported this same problem to me. IT ONLY showed up 
if you were using the SW to start/stop a genny. It was a Input Relay 
error when the SW shut the genny down after a charge cycle. The thing 
that made it unacceptable was that it also turned the inverter off 
and required a manual restart. No good.
Apparently it was in firmware, not hardware and the new rev has 
solved that particular problem. There may be others I'm not aware of.
Bob-O

>Friends:
>
>I have a customer who has seen two error messages that I am not quite sure
>what they mean:
>
>1. Input relay error.
>
>2. Generator sync error.
>
>Message number 1 is not listed in the manual.  Message number 2 is listed
>and indicates that voltage or frequency were out of tolerance.  This is
>unusual as this system is connected to a new, robust Onan 20KVA water
>cooled unit that has never shown any of these problems.
>
>I'd call Xantrex, but the last few times I've called I've received
>information that was vague and contradictory.  I know this is the luck of
>who I reach and what their expertise is, but it does not encourage one to
>wait on hold if the results may not be worth the wait.
>
>Thanks in advance.
>
>William Miller

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