How would you handle this situation? [RE-wrenches]

[Joel Davidson]

I agee with everything Jeff wrote. Does anyone disagree?

"Jeffrey Wolfe, Global Resources" wrote:

> Joel,
>
> The manufacturer of the first set of inverters must be given a bonafide
> chance to make the units work to within their published specs. If they
> cannot, or will not, then you are within your rights to ask for a refund,
> although some manufacturer's would insist on replacement, not refund.
> (However, the second units must meet factory specs.)
>
> We dealt with this a lot in commercial building design, fans, pumps,
> chillers, not meeting spec. The manufacturer had to be given the chance,
> sometimes protracted, to make it right. They almost always did, although
> sometimes maiking it right to the published equipment spedc still did not
> satisfy the owner.
>
> So far as you, the salesperson/rep/engineer, you've got to support the
> manufacturer, while also demanding of them that they do whatever is
> necessary to meet their published data. Not a good money making
> proposition, but your reputation is always worth it.
>
> Jeff
>
> On Wednesday, April 17, 2002 4:13 PM, Joel Davidson [SMTP:joeldavidson at e
> arthlink.net] wrote:
> > One year ago, a customer bought 2 line-tie inverters. The customer is a
> > knowledgeable engineer and was unhappy with the inverters' performance
> > so he got a different brand inverter to compare performance. The other
> > brand performs much better. The customer and I are convinced that the 2
> > inverters he bought have design flaws and can not perform to spec. The
> > customer wants to return the inverters for a full refund. How would you
> > handle this situation?
> >
> > - - - -
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