How would you handle this situation? [RE-wrenches]

[Bob Maynard, Energy Outfitters]

>One year ago, a customer bought 2 line-tie inverters.
Did he choose the inverters or did you sell him what you thought was right?

>The customer is a knowledgeable engineer and was unhappy with the
inverters' performance
>so he got a different brand inverter to compare performance.
Did he buy the other unit from you on your reccomendation?

>The customer and I are convinced that the 2 inverters he bought have design
flaws and can not perform to spec.
What is the manufacturer's viewpoint and policy?

>The customer wants to return the inverters for a full refund. How would you
>handle this situation?
Once the first three questions are answered, this question should answer
itself!

Regards,
Bob Maynard
Energy Outfitters
800-GO-SOLAR




-----Original Message-----
From: Joel Davidson [mailto:joeldavidson at earthlink.net]
Sent: Wednesday, April 17, 2002 1:13 PM
To: RE-wrenches at topica.com
Subject: How would you handle this situation? [RE-wrenches]


One year ago, a customer bought 2 line-tie inverters. The customer is a
knowledgeable engineer and was unhappy with the inverters' performance
so he got a different brand inverter to compare performance. The other
brand performs much better. The customer and I are convinced that the 2
inverters he bought have design flaws and can not perform to spec. The
customer wants to return the inverters for a full refund. How would you
handle this situation?

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