How would you handle this situation? [RE-wrenches]

[Todd Cory, Bald Mtn. Solar]

I would present it to Trace/Xantrax and see what they will do for you.
Hopefully they will be willing to take the defective ST's back and give you
a full refund and maybe something for doing their beta testing for them.

Todd

Joel Davidson wrote:

> One year ago, a customer bought 2 line-tie inverters. The customer is a
> knowledgeable engineer and was unhappy with the inverters' performance
> so he got a different brand inverter to compare performance. The other
> brand performs much better. The customer and I are convinced that the 2
> inverters he bought have design flaws and can not perform to spec. The
> customer wants to return the inverters for a full refund. How would you
> handle this situation?

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