How would you handle this situation? [RE-wrenches]

[Joel Davidson]

One year ago, a customer bought 2 line-tie inverters. The customer is a
knowledgeable engineer and was unhappy with the inverters' performance
so he got a different brand inverter to compare performance. The other
brand performs much better. The customer and I are convinced that the 2
inverters he bought have design flaws and can not perform to spec. The
customer wants to return the inverters for a full refund. How would you
handle this situation?

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