Not ready for prime time (was: ETA Pumps) [RE-wrenches]

[Ian Woofenden, Home Power]

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Hi Larry and wrenches,

>  > Have you ever actually been compensated for time and mileage related to
>>  equipment snafus? I haven't ever in 20 + years in this business!
>>
>  > Matt
>
>This is one issue that really "burns my butt", destroys profit and 
>kills incentive.
>I have yet to have a new or fairly new product fail because of a
>defective component such as FET or diode, cap etc. I could accept this.
>It has always been due to what I call "not ready for prime time
>products"

<snip>

>I presented them with a bill for $550.00.
>They did pay it but Trace had a black eye in my mind and the customers.

Maybe this should be standard operating procedure for RE wrenches -- 
send a bill to the manufacturer and distributor every time you have 
to deal with a defective product. You might get some compensation 
occasionally, but even if they don't pay, perhaps they'll start 
getting the message that you're tired of doing their beta testing for 
them at your own expense...

Ian

-- 
Ian Woofenden <ian.woofenden at homepower.com>, Fax: 360-293-7034
Senior Editor, Home Power magazine, The Hands-On Journal Of Home-Made Power
Editors are Professional Idiots - We misunderstand text so our readers won't.

HP subscriptions: $22.50 per year, PO Box 520, Ashland, OR 97520 USA
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