New products [RE-wrenches]

[William Miller]

At 12:40 PM 9/9/01 -1000, you wrote:
f>William,
>
>I think that the operative phrase in your last sentence is "until several
>people try them out."  'Seems to me, working with new inverters and the
>like, it's important to get several units out there for a trial period of
>time in order to get some operating data before going hog-wild like the
>industry did with the infamous ST series.  So yeah, let's try them out
>first, carefully, with certain customers before buying into what may look so
>good on paper on those wonderfully written spec sheets and installing them
>all over the place.  That's what we're doing with the Advanced Energy MM3
>inverter, which, by the way, looks pretty damn good on paper.  We're putting
>one in at our office here in Hilo, assuming Advanced Energy FINALLY and
>belatedly gets their final UL approval.
>
>marco
>

Marco:

I'm not sure I'd like to sell this system.  Here's the pitch: "Mr. and Ms.
Consumer, we'd like you to spend a bunch of your hard earned dollars to
purchase and install this new equipment that we are not sure works.  Rest
assured, if it doesn't work, you'll be the first in the industry to know.
If it doesn't work, you can spend more money having the unit replaced by
the second Beta version (as opposed to me eating the cost to replace the
defective unit)."

I don't know about you, but I'm not interested in being the guinea pig.
Manufacturers need to have a product that has passed some rigorous factory
and field testing.  If Trace were making pharmaceuticals, they would have
no choice.  Since they are not so closely regulated, they may think they
can ship an untested product.

This is all speculation, of course.  I may have inadvertently received a
batch of lemons.  In either event, I'd expect the manufacturer to respond
promptly and vigorously to remedy problems.  Right now we have heard only:
1. Replace the chip, and 2. The display is inaccurate, explaining all of
your problems.  These are not adequate answers as the chip is only for hot
weather regions and some of our problems are unrelated to temperature and
I've checked the display accuracy and found then to be quite accurate.  The
last several communications have gone unanswered.

Fortunately I'm not a dealer, so I can speak candidly.  I'd like to
reiterate that we'd really like to work with Trace and we have the utmost
respect for each and every individual that works there.  And I'd say the
same thing about any manufacturer in the same situation.

William


__________________________________________________________________
William Miller
SLO Communications: Communications and Power Systems Consulting
PO Box 50, Santa Margarita, CA 93453
Voice :805-438-5600		Fax: 805-438-4607	VMail: 805-546-4875
email: wrmiller at slonet.org
License No. C-10-773985
_____________________________________________________________
Compatibility:
Word processor: WP7
Spreadsheet: Quatro Pro 7
CAD: Microstation 95, DXF, Visio 4.1T
_____________________________________________________________
"I stand by all the misstatements that I've made." Dan Quayle
__________________________________________________________________

- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://www.topica.com/lists/RE-wrenches/

List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm

Check out participant bios: www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com

==^================================================================
EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9
Or send an email To: RE-wrenches-unsubscribe at topica.com
This email was sent to: michael.welch at homepower.com

T O P I C A -- Register now to manage your mail!
http://www.topica.com/partner/tag02/register
==^================================================================