Trace Tech won't return my calls [RE-wrenches]

[Kent Sheldon]

E-mail is more convienent for me as I seem to be out of the office a 
lot. I don't know what to tell you about the training. Most of our past 
customers have extensive experience with utility interconnection, so 
they haven't needed any special training. We are discussing putting a 
program together to train the Xantrex distributors. I expect them to 
put a program together. Unfortunately, I don't expect this to be in 
place for the next 6 months or so, and I don't know how well the 
distributors will adapt. Until then, it is going to be difficult.

Please e-mail me your voice phone number and I will call you tomorrow.

Regards,

-----Original Message-----
From: William Miller <wrmiller at slonet.org>
Date: Tue, 12 Jun 2001 11:55:22 -0700
Subject: Re: Trace Tech won't return my calls [RE-wrenches]

> At 09:42 PM 6/11/01 -0700, you wrote:
> >Sorry William, I'm traveling again. I tried paging you last Friday.
> >I'm not trying to make you look like a fool in front of your
> customer. 
> >Unfortunately, I am one person trying to assist this entire
> industry.
> >
> 
> Kent:
> 
> Thanks for the information.  It sounds like you are in a basic
> position of
> being under staffed.  Is there anyone in your organization I can
> speak to
> as a customer and encourage them to provide you with customer service
> staff?
> 
> Is it better for me (and my colleagues) to e-mail my questions rather
> than
> leave voice messages with you and your reception mail box?  Is there
> another web address where engineering information is available other
> than
> Tracetec.com?  How do other firms learn about your product line?
> 
> I appreciate any suggestions on how this process can be streamlined
> so we
> can all avoid frustrating communications breakdowns.
> 
> Sincerely,
> 
> William Miller
> 
> 
> 
> __________________________________________________________________
> William Miller
> SLO Communications: Communications and Power Systems Consulting
> PO Box 50, Santa Margarita, CA 93453
> Voice :805-438-5600		Fax: 805-438-4607	VMail: 805-546-
4875
> email: wrmiller at slonet.org
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