AES Responsiveness [RE-wrenches]
Rob Wills
RWills at AdvancedEnergy.com
Mon May 28 10:18:47 PDT 2001
William - we have been a little thin the last few weeks with folks at UL and
FCC and me at the Tour de Sol (my 13th) this last week - but we have done
our very best at returning calls and emails.
Regarding the MM3 & 5, UL sent us a final curve ball two weeks ago that is
now taken care of (we had to change the design slightly to save a surprise
extra 12 weeks of testing!). FCC was passed ten days ago. Early production
is now under way.
We are currently reviewing our customer service capability - with the MM-3/5
coming out, we want to be the best in all areas.. I will post the revised
contact info to this group later in the week.
Regards
Rob Wills
VP Technology
Advanced Energy
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