trace warranty repair wish [RE-wrenches]

[Drake Chamberlin, Quicksilver Electrical]

That is a very good point.  In RE we tend to get used for research and
development of products at our own expense.  Granted  R&D is on the cutting
edge, and therefore exciting and worthwhile.  But we should certainly be
paid for our time.

"Kirk Herander, VT Solar" wrote:

> Hello folks,
>
> My wish would be for Trace and other OEMs would pay us for warranty
> repairs / replacements in the field.
>
> It has bugged me for years that we have to swallow our labor charges to
> fix problems which originate at the factory and are under warranty.
>
> My policy is to give the customer a 1 year bumper-to-bumper warranty on
> my installation, i.e. I offer free labor and repairs in that time. I
> consider it unreasonable to charge the customer for any problems early
> in the life of the system. Many of my customers are several hours away
> (one way) from my shop. It can easily eat up a whole day trying to
> resolve a warranty problem. And than if the equipment has to go back for
> repair, I have to 1) install a spare unit, 2) return the defective
> equipment and 3) return and reinstall the repaired unit, all at my cost.
> Granted, Trace has loosened up a little by allowing us on a case-by-case
> to perform board replacements in the field, but that obvoiusly doesn't
> put the money back in our pockets.
>
> Its easy to determine, by factory inspection, if failure is is due to
> installation or factory defect. If determined to be a factory defect,
> factory reimbursement should follow. I don't see why manufactures can't
> be more accommodating in this regard( yea, I know, its a money thing).
> We're out there promoting and selling their product and they can't even
> consider this idea.
>
> To those of you attending the Trace feedback meeting, please bring this
> up. I'd love to hear their response. And thanks for letting me vent a
> little.
>
> Kirk
>
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The archive of previous messages: 
 http://www.topica.com/lists/RE-wrenches/

To unsubscribe send a message to: 
 RE-wrenches-unsubscribe at topica.com

To check out the other RE-Wrench participants:
 www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine: 
 www.homepower.com

For info contact list moderator by email:
 michael.welch at homepower.com

____________________________________________________________
T O P I C A  -- Learn More. Surf Less. 
Newsletters, Tips and Discussions on Topics You Choose.
http://www.topica.com/partner/tag01