Referrals and Service Calls [RE-wrenches]

[Travis Creswell, Ozark Solar]

Hi Joel,

I thought the "list" that you spoke of was a list that you were doing for
you?  I had the impression that you sold equipment via the internet (lets'
not go back there for a while) and would be willing to refer people that
called you to an installing dealer should they be interested in local help. 
Am I even warm?

I think Sierra Solar and Hutton (others?) chimed in and said they would like
to get some names and locations from installers while we were debating that
thread.  I might be overlapping RE-Marketing and Re-Wrenches thread that
were going on about the same time??

>From this post is seems like you are overlapping what would be/is a function
of IPP or are you talking about doing it as an IPP function.  Don needs all
the help he can get helping the members of IPP.

Travis Creswell


----------
>From: Joel Davidson <joeldavidson at earthlink.net>
>To: RE-wrenches at topica.com
>Subject: Referrals and Service Calls [RE-wrenches]
>Date: Tue, Jun 5, 2001, 10:06 AM
>

>A. I started a list of companies, but more specifically people, that we
>can refer inquiries to. The only two criteria to get on the list are (1)
>we can say "I personally recommend this company" or "A trusted PV
>professional has recommended this company to me" and (2) the company has
>a defined regular service area. By service, I mean actually going to a
>place to work, but does not include only consulting from a distance via
>mail, phone, email, etc. and does not include only mailorder or internet
>sales. By service area, I mean the territory that a company regularly
>works but does not include occasional jobs and projects elsewhere. For
>example, I have done work for SMUD, but Sacramento is not my regular
>service area. My service area is Los Angeles and Orange Counties for
>commercial work and the western Los Angeles area for residential work.
>Does anyone have comments to make about this criteria?
>
>B.  By its very nature, this list is exclusive. For example, I can refer
>people to Jon Hill or Don Loweburg with confidence and can refer people
>to Jon or Don's recommended companies with confidence. In other words, I
>trust Jon and Don in word and deed. Of course, all business between
>customers and companies is private and referrals are made in good faith
>with no implicit or explicit liability to the person or company making
>the referral. Does anyone have comments to make about exclusivity and
>liability?
>
>C. Who manages the list?
>
>D. The list will be copied and widely disseminated. Such is the nature
>of information. The original list will be changed by people other than
>the list manager. Such is the nature of man. Where should the original
>list be posted?
>
>E. Anything else?
>
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