Referrals and Service Calls [RE-wrenches]

[Joel Davidson]

Travis and all,

I will use the list to refer people to installers whether they buy equipment from
me or not. If I know where the customer is located, I will try to match them up
with someone I know. This is the boilerplate email that I use now for general
California inquiries.

"If you want to hire an experienced PV installer, visit http://www.calseia.org/
and call members who are located near you. Also check out the list at
http://www.energy.ca.gov/greengrid/companyslist.html
If you want to buy parts and do it yourself or hire a local electrician, we are
at your service."

Regarding IPP, I half finished an email to Don that we use the IPP list, but I
don't think installers should have to join IPP to get on the list. I will,
however, include http://www.i2p.org/ on my boilerplate and put it in front of
calseia.

I don't know what kind of list you want or need. I need a zipcode and telephone
area code list of really good designer/installers who I can refer someone to with
confidence. For example, someone contacts me from 92XXX zipcode and has a 909
area code. I can tell them to call Scott Carlson (just saw Scott and Mary at John
Berdner's Sunny Boy workshop and their business is doing great). Another example,
someone calls from southeastern PA, I can refer them to Brent Atkins with
confidence.


"Travis Creswell, Ozark Solar" wrote:

> Hi Joel,
>
> I thought the "list" that you spoke of was a list that you were doing for
> you?  I had the impression that you sold equipment via the internet (lets'
> not go back there for a while) and would be willing to refer people that
> called you to an installing dealer should they be interested in local help.
> Am I even warm?
>
> I think Sierra Solar and Hutton (others?) chimed in and said they would like
> to get some names and locations from installers while we were debating that
> thread.  I might be overlapping RE-Marketing and Re-Wrenches thread that
> were going on about the same time??
>
> >From this post is seems like you are overlapping what would be/is a function
> of IPP or are you talking about doing it as an IPP function.  Don needs all
> the help he can get helping the members of IPP.
>
> Travis Creswell
>
> ----------
> >From: Joel Davidson <joeldavidson at earthlink.net>
> >To: RE-wrenches at topica.com
> >Subject: Referrals and Service Calls [RE-wrenches]
> >Date: Tue, Jun 5, 2001, 10:06 AM
> >
>
> >A. I started a list of companies, but more specifically people, that we
> >can refer inquiries to. The only two criteria to get on the list are (1)
> >we can say "I personally recommend this company" or "A trusted PV
> >professional has recommended this company to me" and (2) the company has
> >a defined regular service area. By service, I mean actually going to a
> >place to work, but does not include only consulting from a distance via
> >mail, phone, email, etc. and does not include only mailorder or internet
> >sales. By service area, I mean the territory that a company regularly
> >works but does not include occasional jobs and projects elsewhere. For
> >example, I have done work for SMUD, but Sacramento is not my regular
> >service area. My service area is Los Angeles and Orange Counties for
> >commercial work and the western Los Angeles area for residential work.
> >Does anyone have comments to make about this criteria?
> >
> >B.  By its very nature, this list is exclusive. For example, I can refer
> >people to Jon Hill or Don Loweburg with confidence and can refer people
> >to Jon or Don's recommended companies with confidence. In other words, I
> >trust Jon and Don in word and deed. Of course, all business between
> >customers and companies is private and referrals are made in good faith
> >with no implicit or explicit liability to the person or company making
> >the referral. Does anyone have comments to make about exclusivity and
> >liability?
> >
> >C. Who manages the list?
> >
> >D. The list will be copied and widely disseminated. Such is the nature
> >of information. The original list will be changed by people other than
> >the list manager. Such is the nature of man. Where should the original
> >list be posted?
> >
> >E. Anything else?
> >
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>
> Archive of previous messages: http://www.topica.com/lists/RE-wrenches/
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> Moderator: michael.welch at homepower.com
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