[RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID in Subject Line?

[Jason Szumlanski]

That's probably Steve Kinerk. Really bright guy. I've interacted with him
before. I wouldn't want to share his direct contact info, however, as I
understand their need to limit direct inquiries to employees.

This is such a simple template change that you'd think someone could handle
in under an hour.

Sadly, a lot of Enphase's emails cause me problems. Every time they send
out a consumer marketing email our phone rings off the hook and we have to
field tons of irrelevant questions and provide education on why the shiny
new thing isn't right for them. And they need to drop that silly "Energy
Independence" score.


Jason Szumlanski
Florida Solar Design Group


On Thu, Oct 28, 2021, 10:16 AM Christopher Warfel <
cwarfel at entech-engineering.com> wrote:

> Five months ago, our Enphase monthly reports removed the site name from
> the Subject line.  After many, many emails and phone calls, today I was
> told their software engineers were aware of the problem and they were not
> going to fix it. They were working on "more important things", so too bad,
> I am sorry.   We had filtered the reports so they went directly to a
> customer's folder.  This is a step backwards for certain and seems pretty
> stupid from an installer perspective.
>
> I am wondering if anyone else has this issue.
>
> All I could find out is that "Steve" at Enphase was in charge of this, but
> they would not provide contact information because "He does not interact
> with customers."
>
>
> Chris Warfel
>
>
>
>
>
> --
>                                          Christopher Warfel
>                      ENTECH Engineering, Inc.
> PO Box 871, Block Island, RI 02807
>                                                             401-466-8978
> <http://entech-engineering.com>
>
>
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