<div dir="auto">That's probably Steve Kinerk. Really bright guy. I've interacted with him before. I wouldn't want to share his direct contact info, however, as I understand their need to limit direct inquiries to employees. <div dir="auto"><br></div><div dir="auto">This is such a simple template change that you'd think someone could handle in under an hour. <br><div dir="auto"><br></div><div dir="auto">Sadly, a lot of Enphase's emails cause me problems. Every time they send out a consumer marketing email our phone rings off the hook and we have to field tons of irrelevant questions and provide education on why the shiny new thing isn't right for them. And they need to drop that silly "Energy Independence" score.</div><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto">Jason Szumlanski</div><div dir="auto">Florida Solar Design Group</div><br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr">On Thu, Oct 28, 2021, 10:16 AM Christopher Warfel <<a href="mailto:cwarfel@entech-engineering.com">cwarfel@entech-engineering.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>
<p>Five months ago, our Enphase monthly reports removed the site
name from the Subject line. After many, many emails and phone
calls, today I was told their software engineers were aware of the
problem and they were not going to fix it. They were working on
"more important things", so too bad, I am sorry. We had filtered
the reports so they went directly to a customer's folder. This is
a step backwards for certain and seems pretty stupid from an
installer perspective. <br>
</p>
<p> I am wondering if anyone else has this issue.</p>
<p> All I could find out is that "Steve" at Enphase was in charge of
this, but they would not provide contact information because "He
does not interact with customers."</p>
<p><br>
</p>
<p>Chris Warfel<br>
</p>
<p><br>
</p>
<p><br>
</p>
<p><br>
</p>
<div><br>
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<div>-- <br>
<div>
<div>
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<div>
<font face="PMingLiU-ExtB">
Christopher Warfel</font><br>
<font face="PMingLiU-ExtB"> ENTECH
Engineering, Inc.</font><br>
<font face="PMingLiU-ExtB">PO Box 871, Block Island, RI
02807</font><br>
<font face="PMingLiU-ExtB">
401-466-8978</font><br>
<font face="PMingLiU-ExtB"><a href="http://entech-engineering.com" target="_blank" rel="noreferrer"><img src="cid:part1.XGy05yut.3oU0BJm0@entech-engineering.com" alt="" width="274" height="121" border="0"></a><br>
</font><br>
<br>
</div>
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</div>
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