[RE-wrenches] What would you do/say?

Thu Feb 25 19:01:03 EST 2021

Hmm, I thought I deleted the large pix file.  

Dave Angelini Offgrid
Solar
"we go where powerlines don't"
http://members.sti.net/offgridsolar/
[1]
e-mail offgridsolar at sti.net [2]
text 209 813 0060

On Thu, 25 Feb 2021
15:48:47 -0500, Ray  wrote:    

This is why I have folks send me pics
first, before I roll the truck. I want to know what I'm getting myself
into, and they need to know that its not going to be an easy fix. 

Definitely have done some customer firing. My off time is extremely
valuable to me at this stage of life. If they can't follow the
instructions, it is in the contract and we part ways.  

The same with
manufacturers, If they can't get me product that lasts and has built-in
quality I do not want their gear. Recently read about an Inverter that has
problems starting 3/4 HP motors and pumps. Half of my clients have 3/4 HP
120vac fire pumps up here in the Sierra. Absolutely can't lose power in an
emergency. 

The picture of the system in the start of this thread was not
the worst I have seen, by a long shot!   

Dave Angelini Offgrid Solar
"we
go where powerlines don't"
http://members.sti.net/offgridsolar/ [3]
e-mail
offgridsolar at sti.net [4]
text 209 813 0060

On Thu, 25 Feb 2021 13:33:17
-0500, "Kirk Herander, VSE"  [5] wrote:  And did you ever walk away from
from a longstanding PITA? I call it "firing" a customer. You took them on
years ago 'cause maybe you needed the work, or just felt sorry for them.
But have been nothing but a pain for all the reasons you mentioned. And
they get upset when you finally tell them, nicely or not, to find someone
else. I've done firings no less than 5 times in the last several years. At
this late date in my career, who needs it.    

KIRK HERANDER / 

OWNER|PRINCIPAL, VT SOLAR, LLC 

_CELEBRATING OUR 30TH ANNIVERSARY
1991-2021!!_ 

WWW.VERMONT.SOLAR [6] 

dba Vermont Solar Engineering

802.863.1202   

On 2/24/2021 8:28:47 PM, Hilton Dier  [7] wrote: I'll
say it again: The most important clients are the ones you turn away. The
penny pinching, pound foolish, never satisfied, paranoid,
DIY-without-asking, ear bending, time sucking, slow paying nightmares that
we have all had. The key is to see the warning signs on the way in, a skill
that comes from grim experience.

 The "can you cob this back together for
$200?" job is a non starter.

 Hilton Dier III
 Renewable Energy Design

Missisquoi River Hydro LLC

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