[RE-wrenches] What would you do/say?

[Kirk Herander, VSE]

And did you ever walk away from from a longstanding PITA? I call it "firing" a customer. You took them on years ago 'cause maybe you needed the work, or just felt sorry for them. But have been nothing but a pain for all the reasons you mentioned. And they get upset when you finally tell them, nicely or not, to find someone else. I've done firings no less than 5 times in the last several years. At this late date in my career, who needs it.

Kirk Herander / kirkh at vermont.solar [mailto:kirkh at vermont.solar]
Owner|Principal, VT Solar, LLC
Celebrating our 30th Anniversary 1991-2021!!
www.vermont.solar [https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0]
dba Vermont Solar Engineering
802.863.1202

On 2/24/2021 8:28:47 PM, Hilton Dier <hiltondier at gmail.com> wrote:
I’ll say it again: The most important clients are the ones you turn away. The penny pinching, pound foolish, never satisfied, paranoid, DIY-without-asking, ear bending, time sucking, slow paying nightmares that we have all had. The key is to see the warning signs on the way in, a skill that comes from grim experience.

The “can you cob this back together for $200?” job is a non starter.

Hilton Dier III
Renewable Energy Design
Missisquoi River Hydro LLC
_______________________________________________
List sponsored by Redwood Alliance

List Address: RE-wrenches at lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

There are two list archives for searching. When one doesn't work, try the other:
https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org

List rules & etiquette:
http://www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
http://www.members.re-wrenches.org

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches_lists.re-wrenches.org/attachments/20210225/c8e248fb/attachment.htm>