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And did you ever walk away from from a longstanding PITA? I call it "firing" a customer. You took them on years ago 'cause maybe you needed the work, or just felt sorry for them. But have been nothing but a pain for all the reasons you mentioned. And they get upset when you finally tell them, nicely or not, to find someone else. I've done firings no less than 5 times in the last several years. At this late date in my career, who needs it.<div><br></div><div class="mb_sig"><p class="MsoNormal" style="font-family: Arial;font-size: 16px;margin: 0in 0in 0.0001pt"><span style="font-size: 10pt"><a name="_MailAutoSig"><b>Kirk Herander / </b></a><b><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar" style="cursor: pointer; color: blue;">kirkh@vermont.solar</a></b><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Arial;font-size: 16px;margin: 0in 0in 0.0001pt"><span style="font-size: 10pt"><b>Owner|Principal, VT Solar, LLC</b><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Arial;font-size: 16px;margin: 0in 0in 0.0001pt"><span style="font-size: 10pt"><b><i>Celebrating our 30<sup>th</sup> Anniversary 1991-2021!!</i></b><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Arial;font-size: 16px;margin: 0in 0in 0.0001pt"><span style="font-size: 10pt"><a href="https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0" title="Click to open in a new window or tab
https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb..."><b><span style="color: blue;">www.vermont.solar</span></b></a><b><o:p></o:p></b></span></p><p class="MsoNormal" style="font-family: Arial;font-size: 16px;margin: 0in 0in 0.0001pt"><span style="font-size: 10pt">dba Vermont Solar Engineering<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Arial;font-size: 16px;margin: 0in 0in 0.0001pt"><span style="font-size: 10pt">802.863.1202</span><br></p></div><blockquote class='history_container' type='cite' style='border-left-style:solid;border-width:1px; margin-top:20px; margin-left:0px;padding-left:10px;'>
<p style='color: #AAAAAA; margin-top: 10px;'>On 2/24/2021 8:28:47 PM, Hilton Dier <hiltondier@gmail.com> wrote:</p><div style='font-family:Arial,Helvetica,sans-serif'>I\u2019ll say it again: The most important clients are the ones you turn away. The penny pinching, pound foolish, never satisfied, paranoid, DIY-without-asking, ear bending, time sucking, slow paying nightmares that we have all had. The key is to see the warning signs on the way in, a skill that comes from grim experience.<br><br>The \u201ccan you cob this back together for $200?\u201d job is a non starter.<br><br>Hilton Dier III<br>Renewable Energy Design<br>Missisquoi River Hydro LLC<br>_______________________________________________<br>List sponsored by Redwood Alliance<br><br>List Address: RE-wrenches@lists.re-wrenches.org<br><br>Change listserver email address & settings:<br>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br><br>There are two list archives for searching. When one doesn't work, try the other:<br>https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/<br>http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<br><br>List rules & etiquette:<br>http://www.re-wrenches.org/etiquette.htm<br><br>Check out or update participant bios:<br>http://www.members.re-wrenches.org<br><br></div></blockquote>
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