[RE-wrenches] factory module damage, has anyone seen this?

[Jay]

Hi all 

I hear what folks are saying about what my distributor should do and I’m caught. Because the  OEM says it’s not a warranty issue and it’s not shipping damage. 

The distributor is caught in the middle. 

Distributor cut me what I think is a good deal. 

I can send them back on my dime and get another pallet. 
That’s $1400+ for shipping and my time. Drive to town pay the forklift guy wait all day to meet the truck on both delivery and pickup. 

Which is another $.11 watt. Vs the $.13 discount that my distributor is giving me.  Taken together is a $.24 per watt savings. 

So I take it the other way. The distributor is really helping me out.  And I’ll be sure to give the distributor more biz. 

But I won’t buy CS again and you can be sure I’ll bad mouth them for years.  It would have be nothing for them to cut me a  deal.  It shouldn’t have been the distributor who did. 

I haven’t stated the distributor specifically because there are many of you that feel they have done me wrong. 
I disagree and I don’t want them trashed. 



Jay


> On Nov 5, 2020, at 2:55 PM, Jason Szumlanski <jason at floridasolardesigngroup.com> wrote:
> 
> I would never accept this from my distributor. It would be going back with a full refund or I'd take my business elsewhere. My distributor would never accept this from a manufacturer I would think. That's the whole benefit of having a middleman - they are paid to deal with these kinds of issue!
> 
> Jason
> 
> 
> 
> On Thu, Nov 5, 2020 at 3:36 PM Jay <jay.peltz at gmail.com> wrote:
>> I wanted to give a final update as to this issue 
>> 
>> Canadian solar drew the line with “ it’s within tolerance, not a warranty issue”
>> 
>> So I’m out of options from them. Quite disappointed and I won’t buy them again. 
>> 
>> My distributor was great and with their discount I feel a bit better. 
>> 
>> But any kind of return wasn’t on the table. 
>> 
>> Thanks
>> 
>> Jay
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