[RE-wrenches] Working with SBS 6.0 and LG Chem batteries

[Drake]

Vic,

It does seem like tech support everywhere is on 
the decline. Especially with more complicated 
equipment, it is needed more than ever.

Drake


At 02:19 PM 8/18/2020, Vic Guillot wrote:
>Drake,
>How long does it take to get Hasan on the phone, 
>when you're onsite doing a service call?
>How many staff other than Hasan are trained to 
>help installers  with their battery inverters, 
>who are onsite doing service calls?
>Do you happen to know if Hasan and crew have 
>figured out a way for installers to change 
>storage profiles without returning to the site?
>Some sites are an hour drive away which means 2 hours of drive time.
>
>[]
>
>Vic Guillot
>Sol Sierra, Inc.
>209.795.3554 office
>209.768.3560 mobile/text
>
>
>
>On Tue, Aug 18, 2020 at 7:23 AM 
><<mailto:drake.chamberlin at redwoodalliance.org>drake.chamberlin at redwoodalliance.org> 
>wrote:
>I wrote to Hassan Taylor at SMA. He says they are still there.
>Â
>
>On Mon, Aug 17, 2020 at 10:36 AM Hasan Taylor 
><<mailto:Hasan.Taylor at sma-america.com>Hasan.Taylor at sma-america.com> wrote:
>
>All I can say is rumors of the Hybrid Energy 
>Team’s demise were greatly exaggerated. 
>We’re still here, and I have no idea where this person got their info from.
>
>Thank you,
>
>Hasan Taylor
>
>
>SMA America, LLC
>
>Regional Senior Expert, Hybrid Energy Systems
>
>Tel: (877) 697-6283 (option 4 for Hybrid)
>
><https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sma-america.com%2F&data=02%7C01%7CHasan.Taylor%40sma-america.com%7Ca8a46b9bbb8d4a3d179608d842e7b2af%7Ca059b96c28294d1188374cc1ff84735d%7C0%7C0%7C637332910193094527&sdata=ESvIgaJirtuzJYzzXWf5y9omGFGsJ71dHc9Ue0B6aEw%3D&reserved=0>www.SMA-America.com
>
>
>On 2020-08-16 13:55, Ray wrote:
>>
>>I haven't used that combo, but I spent quite a 
>>bit of time researching, and SMA only warrants 
>>their equipment when used with batteries from 
>>their 'recommended' list.  LG Chem is not on 
>>the list, BYD is.  Personally I would be 
>>picking an inverter that has better tech 
>>support (SMA fired all their off grid team) and 
>>is better suited for the design.  The only 
>>reason I could think to use the Sunny Island 
>>would be if it was a 208, 3 phase setup.
>>
>>Â
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