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Vic,<br><br>
It does seem like tech support everywhere is on the decline. Especially
with more complicated equipment, it is needed more than ever. <br><br>
Drake <br><br>
<br>
At 02:19 PM 8/18/2020, Vic Guillot wrote:<br>
<blockquote type=cite class=cite cite="">Drake,<br>
How long does it take to get Hasan on the phone, when you're onsite doing
a service call?<br>
How many staff other than Hasan are trained to help installers
with their battery inverters, who are onsite doing service calls?<br>
Do you happen to know if Hasan and crew have figured out a way for
installers to change storage profiles without returning to the site?<br>
Some sites are an hour drive away which means 2 hours of drive
time.<br><br>
<img src="https://drive.google.com/uc?id=1i6WANcT60uhIN__gmqu8lrZpoi6C97cR&export=download" width=96 height=64 alt="[]">
<br>
<font face="comic sans ms" color="#0000FF">Vic Guillot<br>
Sol Sierra, Inc.<br>
209.795.3554 office<br>
209.768.3560 mobile/text<br>
</font><br><br>
<br>
On Tue, Aug 18, 2020 at 7:23 AM
<<a href="mailto:drake.chamberlin@redwoodalliance.org">
drake.chamberlin@redwoodalliance.org</a>> wrote:<br>
<dl>
<dd>I wrote to Hassan Taylor at SMA. He says they are still there.<br>
<dd> <br><br>
<dd>On Mon, Aug 17, 2020 at 10:36 AM Hasan Taylor
<<a href="mailto:Hasan.Taylor@sma-america.com">
Hasan.Taylor@sma-america.com</a>> wrote:<br><br>
<dd>All I can say is rumors of the Hybrid Energy Team\u2019s demise were
greatly exaggerated. We\u2019re still here, and I have no idea where this
person got their info from.<br><br>
<dd>Thank you,<br><br>
<dd>Hasan Taylor<br><br>
<br>
<dd>SMA America, LLC<br><br>
<dd>Regional Senior Expert, Hybrid Energy Systems<br><br>
<dd>Tel: (877) 697-6283 (option 4 for Hybrid)<br><br>
<dd>
<a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sma-america.com%2F&data=02%7C01%7CHasan.Taylor%40sma-america.com%7Ca8a46b9bbb8d4a3d179608d842e7b2af%7Ca059b96c28294d1188374cc1ff84735d%7C0%7C0%7C637332910193094527&sdata=ESvIgaJirtuzJYzzXWf5y9omGFGsJ71dHc9Ue0B6aEw%3D&reserved=0">
www.SMA-America.com</a><br><br>
<br>
<dd>On 2020-08-16 13:55, Ray wrote:<br>
<blockquote type=cite class=cite cite=""><br>
<dd>I haven't used that combo, but I spent quite a bit of time
researching, and SMA only warrants their equipment when used with
batteries from their 'recommended' list. LG Chem is not on the
list, BYD is. Personally I would be picking an inverter that has
better tech support (SMA fired all their off grid team</b>) and is better
suited for the design. The only reason I could think to use the
Sunny Island would be if it was a 208, 3 phase setup.<br><br>
<dd><pre> </pre><font face="Courier New, Courier"></font></blockquote>
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