[RE-wrenches] Conext Gateway Control

[Jeff Clearwater]

Hi Mac and Luke and Wrenches,

I'm having the exact same issue.  It hasn't been a pressing problem 
right away as I've been having access to the site but I was hoping my 
last visit where I added Users and Admins and Installers would fix it 
due to permissions levels.  But in Admins and Installers I still get the 
same thing:

"DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE TRY AGAIN"

And like Mac I can log in and make changes when I'm on site using the 
direct interface but not through InSight2.0.

I've also checked numerous times that I'm using the correct Gateway 
credentials.

Sandra?

Thanks,

Jeff

Luke Christy wrote on 1/31/20 6:44 AM:
> Hi Mac,
> I have a very similar issue to yours with a customer’s remote cabin 
> and the need to be able to monitor and change settings remotely. I 
> installed my first Gateway with a brand new Conext 4048 and an 
> MPPT-150 controller and I’m having the exact same trouble and am 
> getting the same error message. Before installation, I actually 
> thought I had verified that I could make settings changes through the 
> internet on a bench test using the admin password, etc, however, once 
> the system was installed I haven’t been able to get it to work despite 
> verifying my passwords and making a long trip for a return visit to 
> the site.
>
> Perhaps someone else has some insight?
> I’m glad to know that this may be a larger issue.
>
> -Luke
>
>
> Luke Christy
>
> NABCEP Certified PV Installation Professional
>
>> On Jan 31, 2020, at 07:10, Mac Lewis <maclewis1 at gmail.com> wrote:
>>
>> 
>> Hi Wrenches,
>>
>> I am working with Schneider on this but I haven't heard back in a few 
>> days so I thought I'd put it out to the list to see if anyone else 
>> has worked through this.
>>
>> We recently installed our first Conext Gateway in hopes of getting 
>> better monitoring and control through Insight 2 portal.  We installed 
>> it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old.
>>
>> For some reason, we cannot make changes to the system via the 
>> portal.  The monitoring is much better but the control isn't 
>> functional.  When I make a parameter change, it asks for the username 
>> and password but then gives this error every time:
>> <image.png>
>>
>>
>> I verified that I am entering the Gateway admin username and the new 
>> password that I assigned.  I can log into it locally, 
>> directly through the Access Pt functionality.
>>
>> Any suggestions? Schneider isn't responding and its a snow cat ride 
>> to get into the site.
>>
>> Thanks
>>
>>
>>
>> -- 
>>
>>
>>
>> Mac Lewis
>>
>> *
>>
>> "Yo solo sé que no sé nada." -Sócrates
>>
>> *
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-- 
~~~~~~~~~~~
Jeff Clearwater
Village Power Design
linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
www.villagepowerdesign.com <http://www.villagepowerdesign.com>
cell - 413-559-9763
~~~~~~~~~~~~~~~~~~~~~~~
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