<html><head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head><body bgcolor="#FFFFFF" text="#000000">Hi Mac and Luke and
Wrenches,<br>
<br>
I'm having the exact same issue. It hasn't been a pressing problem
right away as I've been having access to the site but I was hoping my
last visit where I added Users and Admins and Installers would fix it
due to permissions levels. But in Admins and Installers I still get the
same thing:<br>
<br>
"DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE TRY AGAIN"<br>
<br>
And like Mac I can log in and make changes when I'm on site using the
direct interface but not through InSight2.0.<br>
<br>
I've also checked numerous times that I'm using the correct Gateway
credentials.<br>
<br>
Sandra?<br>
<br>
Thanks,<br>
<br>
Jeff<br>
<br>
<span>Luke Christy wrote on 1/31/20 6:44 AM:</span><br>
<blockquote type="cite"
cite="mid:473744DF-088A-491C-943A-08DD716DEFD4@gmail.com">
<meta http-equiv="content-type" content="text/html; charset=utf-8">
<div>Hi Mac,</div>
<div>I have a very similar issue to yours with a customer\u2019s remote
cabin and the need to be able to monitor and change settings remotely. I
installed my first Gateway with a brand new Conext 4048 and an MPPT-150
controller and I\u2019m having the exact same trouble and am getting the
same error message. Before installation, I actually thought I had
verified that I could make settings changes through the internet on a
bench test using the admin password, etc, however, once the system was
installed I haven\u2019t been able to get it to work despite verifying my
passwords and making a long trip for a return visit to the site.</div>
<div><br></div>
<div>Perhaps someone else has some insight?</div>
<div>I\u2019m glad to know that this may be a larger issue.</div>
<div><br></div>
<div>-Luke</div>
<div><br></div>
<div><br></div>
Luke Christy<br>
<br>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0);">NABCEP
Certified PV Installation Professional</span></div>
<div dir="ltr"><br><blockquote type="cite">On Jan 31, 2020, at 07:10,
Mac Lewis <a class="moz-txt-link-rfc2396E" href="mailto:maclewis1@gmail.com"><maclewis1@gmail.com></a> wrote:<br><br></blockquote></div>
<blockquote type="cite"><div dir="ltr">\ufeff<div dir="ltr">Hi Wrenches,<div><br></div><div>I
am working with Schneider on this but I haven't heard back in a few
days so I thought I'd put it out to the list to see if anyone else has
worked through this.</div><div><br></div><div>We recently installed our
first Conext Gateway in hopes of getting better monitoring and control
through Insight 2 portal. We installed it on an XW 5548, AGS, Batt Mon,
HV-MPPT charge controller ~ 4 years old.</div><div><br></div><div>For
some reason, we cannot make changes to the system via the portal. The
monitoring is much better but the control isn't functional. When I make
a parameter change, it asks for the username and password but then
gives this error every time:</div><div><div><div><image.png></div><br></div><div><br></div><div>I
verified that I am entering the Gateway admin username and the new
password that I assigned. I can log into it locally, directly through
the Access Pt functionality.</div><div><br></div><div>Any suggestions?
Schneider isn't responding and its a snow cat ride to get into the site.</div><div><br></div><div>Thanks</div><div><br></div><div><br></div><div><br></div>--
<br><div dir="ltr" class="gmail_signature"
data-smartmail="gmail_signature"><div><br></div><div><font face="'times
new roman', serif" color="#305A78"><br></font></div><div><br></div>Mac
Lewis<br><br><span style="font-family:'Times New
Roman';font-size:medium;color:rgb(255,153,0)"><b><font face="Arial,
Helvetica, sans-serif" size="3"><p align="left"><font face="Verdana,
Arial, Helvetica, sans-serif" color="#000000"><span
style="font-size:small"><span
style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font
face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span
style="font-weight:700;color:rgb(104,104,104)"><font face="'times new
roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div></div></div>
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<br>
<div class="moz-signature">-- <br><span>~~~~~~~~~~~<br>
</span>
<div class="moz-signature">
<span>Jeff Clearwater</span><span><span><br>
</span>Village Power Design<br>
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