[RE-wrenches] Schneider support?

[Dave Angelini Offgrid Solar]

Hi Glen, 

I just called it on my mobile and spoke with Nicole at
Schneider. Working for me! 
Dave Angelini Offgrid Solar
"we go where
powerlines don't"
http://members.sti.net/offgridsolar/ [1]
e-mail
offgridsolar at sti.net [2]
text 209 813 0060

On Mon, 2 Dec 2019 17:17:51
-0500, "Glenn Burt"  wrote:   

Hi Dave, 

I too have received a special
telephone number, but when I call it, and navigate to the off-grid support
option, I am told that registered installers can fill out a request online
and Schneider will contact me... There is no longer a menu to choose the
installer support option on the phone and the number that I used to use
(menu option number) does not work either... 

Sandra has reached out to me
for more information, so perhaps I will be able to pass along a bit more
later. 

-Glenn 

FROM: Dave Angelini Offgrid Solar  
SENT: Monday,
December 02, 2019 4:48 PM
TO: glenn.burt at glbcc.com; RE-wrenches 
SUBJECT:
Re: [RE-wrenches] Schneider support? 

I use the mobile number that was
given to me as an installer and press the correct option. If you find out
something else please tell us Glen or Sandra. THX. 

DAVE ANGELINI OFFGRID
SOLAR

"WE GO WHERE POWERLINES DON'T"

E-MAIL 

TEXT 209 813 0060

On Mon,
2 Dec 2019 15:56:48 -0500, "Glenn Burt"  wrote:   

First time in about a
year that I have had to use Schneider support - I find that now the special
number has no one answering it!? 

I created a case online 5 days ago and
received receipt of a case number - do I now have to wait for my number to
come up and for them to call me? 

Anyone else experiencing this, or did I
miss something? 

I am registered with Schneider as an installer... 

I
have an off-grid customer I talked into using their equipment partially
based on feedback I got here about the new Gateway...so far I am
unimpressed with internet connectivity and the Insight 2 portal... He is
now snowed in for the winter here and access is only by snowmobile. Two
identical systems and I need to get answers ASAP! 

Thanks for any
feedback. 

Glenn 

--  

    -- 

 

Links:
------
[1]
http://members.sti.net/offgridsolar/
[2] mailto:offgridsolar at sti.net
[3]
mailto:glenn.burt at glbcc.com
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