<p>Hi Glen,</p>
<p>I just called it on my mobile and spoke with Nicole at Schneider. Working for me!</p>
<pre><strong><span>Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
<p>On Mon, 2 Dec 2019 17:17:51 -0500, "Glenn Burt" <glenn.burt@glbcc.com> wrote:</p>
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<p class="MsoNormal">Hi Dave,<!-- o ignored --></p>
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<p class="MsoNormal">I too have received a special telephone number, but when I call it, and navigate to the off-grid support option, I am told that registered installers can fill out a request online and Schneider will contact me... There is no longer a menu to choose the installer support option on the phone and the number that I used to use (menu option number) does not work either...<!-- o ignored --></p>
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<p class="MsoNormal">Sandra has reached out to me for more information, so perhaps I will be able to pass along a bit more later.<!-- o ignored --></p>
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<p class="MsoNormal">-Glenn<!-- o ignored --></p>
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<p class="MsoNormal"><strong>From:</strong> Dave Angelini Offgrid Solar <offgridsolar@sti.net> <br /><strong>Sent:</strong> Monday, December 02, 2019 4:48 PM<br /><strong>To:</strong> glenn.burt@glbcc.com; RE-wrenches <re-wrenches@lists.re-wrenches.org><br /><strong>Subject:</strong> Re: [RE-wrenches] Schneider support?<!-- o ignored --></p>
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<p>I use the mobile number that was given to me as an installer and press the correct option. If you find out something else please tell us Glen or Sandra. THX.<!-- o ignored --></p>
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<pre><strong><span>Dave Angelini Offgrid Solar<!-- o ignored --></span></strong></pre>
<pre><strong><span>"we go where powerlines don't"<!-- o ignored --></span></strong></pre>
<pre><strong><span><a href="http://members.sti.net/offgridsolar/">http://members.sti.net/offgridsolar/</a><!-- o ignored --></span></strong></pre>
<pre><strong><span>e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a><!-- o ignored --></span></strong></pre>
<pre><strong><span>text 209 813 0060</span></strong><!-- o ignored --></pre>
<p>On Mon, 2 Dec 2019 15:56:48 -0500, "Glenn Burt" <<a href="mailto:glenn.burt@glbcc.com">glenn.burt@glbcc.com</a>> wrote:<!-- o ignored --></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">First time in about a year that I have had to use Schneider support – I find that now the special number has no one answering it!?<!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">I created a case online 5 days ago and received receipt of a case number – do I now have to wait for my number to come up and for them to call me?<!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Anyone else experiencing this, or did I miss something?<!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">I am registered with Schneider as an installer...<!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway...so far I am unimpressed with internet connectivity and the Insight 2 portal... He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP!<!-- o ignored --></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Thanks for any feedback.<!-- o ignored --></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Glenn<!-- o ignored --></p>
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