[RE-wrenches] Generac Warranty claim ECOGEN 15k

[Dana]

Generwrecked strikes again! After 3 fires in the controllers & 2 more engine meltdowns due to oil loss I would not touch a wreck.



Dana Orzel                              Great Solar Works, Inc. 
C - 208.721.7003                       dana at solarwork.com
Idaho Contractor - # 028765         Idaho PV # 028374
NABCEP # 051112-136                       www.solarwork.com
"Responsible Technologies for Responsible People since 1988"  
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-----Original Message-----
From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Maverick Brown
Sent: Friday, July 26, 2019 11:41 AM
To: re-wrenches at lists.re-wrenches.org
Subject: [RE-wrenches] Generac Warranty claim ECOGEN 15k

Wrenches

Any guidance on getting warranty claim approved when their denial reason is the generic “unsafe” installation? There isn’t anything unsafe about the 1.5 year install that I can see. The ECOGEN is connected to an Outback Radian. 

Generator has 950 hours on it before the brushes melted down from being exposed to engine oil. 

Thank you,

Maverick


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