[RE-wrenches] SolarEdge reliability declining...???

[Jerry Shafer]

Wrenches
For some time starting last fall and into the spring we had several 7600
with some sort of issue, some comms, some dead, some failed in the field
shortly after install, once we did the repairs/RMA's they seemed ok but we
have moved away from them this year.
Jerry

On Wed, Jul 24, 2019, 12:55 PM Andrew <andrew at greenwired.com> wrote:

> Hey Howard,
>
>                 We have started to notice this as well, we recently got 2
> DOA inverters(new setapps) in a row for the same client…They were not happy
> either. I have also noticed their tech support has also gotten worse with
> huge wait times or call backs days later. I really enjoy their equipment
> but it’s a bummer that their quality has gone done hill.
>
>
>
>
>
> Andrew Perkins
>
> Greenwired
>
> P: 707-923-2001 ext. 100
>
> 1150 #1 Evergreen Rd
>
> Redway, CA 95560
>
> www.greenwired.com
>
> [image: Description: signature]
>
>
>
>
>
>
>
> *From:* RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] *On
> Behalf Of *Howard Arey
> *Sent:* Wednesday, July 24, 2019 7:37 AM
> *To:* 'RE-wrenches'
> *Subject:* [RE-wrenches] SolarEdge reliability declining...???
>
>
>
> Have any of you seen significant declines in SolarEdge inverter
> reliability?
>
> We are having more inverter failures that at any time in the past five
> years of installing SolarEdge. Lots of Code 181 hardware failures mostly in
> the latest SetApp inverters (the ones without displays.)
>
> To compound matters, the RMA process is getting way too long and we are
> waiting appx 3 weeks on average to receive a replacement. Customers
> definitely not happy…
>
> What are you all seeing?
>
>
>
> *Howard “Scot” Arey*
>
> Owner, Solar CenTex
>
> NABCEP Certified PV Installation Professional
>
> 254-300-1228
>
> scot.arey at solarcentex.com
>
>
>
> www.solarcentex.com
>
> https://www.facebook.com/SolarCentex
>
> [image: Solar Centex Logo - No Back]
>
>
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