[RE-wrenches] Schneider tech support AWOL?

[Sandra Herrera]

Kevin,
Please contact me directly with case numbers, and I will follow up with the team.
We are working on smoothing out the process, not to make excuses but we made several changes that have created challenges.
Starting from creating a different access point for end-user and professionals, then we moved the team from California to Colorado. We are actively working the bugs, but I know we have also had some IT issues with email response.

Regards,
Sandra Herrera
Sandra.herrera at se.com



From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Kevin Pegg
Sent: Friday, April 5, 2019 9:34 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: [RE-wrenches] Schneider tech support AWOL?


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Hi Wrenches,

Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response.

My clients are starting to get irritated, and it is wasting much time.

Kevin


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