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<p class="MsoNormal">Kevin,<o:p></o:p></p>
<p class="MsoNormal">Please contact me directly with case numbers, and I will follow up with the team.<o:p></o:p></p>
<p class="MsoNormal">We are working on smoothing out the process, not to make excuses but we made several changes that have created challenges.<o:p></o:p></p>
<p class="MsoNormal">Starting from creating a different access point for end-user and professionals, then we moved the team from California to Colorado. We are actively working the bugs, but I know we have also had some IT issues with email response.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Sandra Herrera<o:p></o:p></p>
<p class="MsoNormal">Sandra.herrera@se.com<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Kevin Pegg<br>
<b>Sent:</b> Friday, April 5, 2019 9:34 AM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> [RE-wrenches] Schneider tech support AWOL?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="color:red">[External email: Use caution with links and attachments]</span><o:p></o:p></p>
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<p class="MsoNormal">Hi Wrenches, <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response.
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">My clients are starting to get irritated, and it is wasting much time.
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Kevin<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<br>
______________________________________________________________________<o:p></o:p></p>
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