[RE-wrenches] Schneider tech support AWOL?

[Ray]

Over the many years, this type of info is exactly what has made the=20
Wrench list so valuable. We get the real installer perspective on=20
equipment, not just the slick brochure.

Poor tech support is not just a gripe, it is a potentially fatal problem=20
for off grid clients going without power for weeks waiting for you to=20
fix it.

Ray Walters
Remote Solar
303 505-8760

On 4/5/19 12:57 PM, Watt Bradshaw wrote:
>
> Hi Wrenches,
>
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0How do I get access to the wren=
ches =E2=80=9Cbitching=E2=80=9D list. My=20
> colleagues experiences with our various suppliers is important=20
> information. Thanks
>
> Watt Bradshaw
>
> President
>
> Blue Ridge Energy Company
>
> Renewable designer/installer since 1978//
>
> *From:*RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org]=20
> *On Behalf Of *chris at OasisMontana.com
> *Sent:* Friday, April 5, 2019 1:30 PM
> *To:* 'RE-wrenches'
> *Subject:* Re: [RE-wrenches] Schneider tech support AWOL?
>
> Good luck with that.=C2=A0 We=E2=80=99ve had similar issues; I=E2=80=99ve=
 called and talked=20
> to their engineers (to get questions answered); they say they=E2=80=99ll =
call=20
> back, but I never hear from anyone.=C2=A0 I did get a response from their=
=20
> on-line form; it took two+ weeks.
>
> (Maybe this should be on the Wrenches =E2=80=98bitching=E2=80=99 list).
>
> Chris Daum
>
> Oasis Montana Inc.
>
> 406-777-4309 or 4321
>
> 406-777-4309 fax
>
> www.oasismontana.com <http://www.oasismontana.com>
>
> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> *On=20
> Behalf Of *Kevin Pegg
> *Sent:* Friday, April 5, 2019 10:34 AM
> *To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
> *Subject:* [RE-wrenches] Schneider tech support AWOL?
>
> Hi Wrenches,
>
> Curious if anyone has had any response from Schneider renewable energy=20
> tech support of late? I have submitted 4 cases over the last 3 weeks,=20
> couple warranty claims, couple tech questions - and have had=20
> absolutely zero response.
>
> My clients are starting to get irritated, and it is wasting much time.
>
> Kevin
>
>
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