[RE-wrenches] Schneider Phone Support

[glenn.burt at glbcc.com]

We tried to use their phone support yesterday from an off grid site whose system was down and were directed to their online support services as well.Not happy with the results and wasted man hours that ensued as the tech had to complete online applications while in questionable cell coverage area. Then wait for confirming email. The day was done before we were able to move forward.
Glenn
Sent from my 'smart' phone so please excuse spelling and typos.
------ Original message------From: drake.chamberlin at redwoodalliance.orgDate: Wed, Jan 9, 2019 9:56 AMTo: RE-wrenches;Cc: Subject:[RE-wrenches] Schneider Phone Support
Hello Wrenches,
Does Schneider phone support still exist? I filled out an on line form, as a professional, to be able to get phone support. Schneider sent me an email with two numbers to call, and neither of them worked. One did not connect to anything and the other gave me the original message saying to fill out the form for tech support.
Using their on-line support has been limited in its usefulness, with a lot of runaround. No one there will answer any questions about phone support availability.
The timing of this is interesting, as I was on the verge of using Schneider as my go-to brand for battery based equipment. . One Wrench posting from a while back that stuck in my head was, "before buying equipment, call their tech support to see how good it is." 

Does anyone know if phone support still exists?
Thank you,
Drake 


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