[RE-wrenches] mate 3s locking

Drake drake.chamberlin at redwoodalliance.org
Mon Nov 19 10:18:47 EST 2018 

That helps confirm my decision. Our histories are much the same.

Drake


  10:41 AM 11/18/2018, you wrote:
>Drake,
>It took me years to try Trace/Xantrex/Schneider 
>products after swearing off Xantrex in 2004, 
>becoming an Outback devotee for a decade. I 
>finally soured on Outback a few years ago after 
>several years of poor customer service and a 
>sense that Outback was not keeping up in 
>general. I had tried Magnum early on and had a 
>bad experience with them and the Sunny Island, 
>while a robust machine, was definitely getting 
>outdated, so I finally decided to give Schneider a try.
>While there are always things I wish could be 
>better in all the various choices (which is true 
>for the XW as well), I've stuck with Schneider 
>for a few years now and have been happy with 
>them. I did try the SWa couple of times, but the 
>small cost savings doesn't feel worth the lesser 
>capabilities over the XW. And their customer 
>service has been pretty consistently good.
>Howie Michaelson
>Sun Catcher
>
>
>On Sat, Nov 17, 2018, 10:43 AM 
><<mailto:drake.chamberlin at redwoodalliance.org>drake.chamberlin at redwoodalliance.org 
>wrote:
>It seems like Outback has too many problems now, 
>with the Mate 3 and the discontinuation of the 
>original, excellent FX inverters. I had a Mate 3 
>loose its programming on an AC coupled system so 
>that the batteries had no protective relay until 
>the Mate 3 was reprogrammed. Tech support said 
>that this happens with the Mate 3. That is 
>unacceptable. Fortunately it was a dual FX 
>system, and I had the original Mate to put back on it.
>
>How do the Xantrex / Schneider products compare 
>regarding reliability and user 
>friendliness?  Are there any downsides to using 
>this equipment. I'm considering going full circle back to this line.
>
>Thanks,
>
>Drake
>
>
>
>----- Original Message -----
>From:
>"RE-wrenches" 
><<mailto:re-wrenches at lists.re-wrenches.org>re-wrenches at lists.re-wrenches.org>
>
>To:
><<mailto:william at millersolar.com>william at millersolar.com>, 
>"RE-wrenches" 
><<mailto:re-wrenches at lists.re-wrenches.org>re-wrenches at lists.re-wrenches.org>
>Cc:
>
>Sent:
>Fri, 16 Nov 2018 19:39:26 -0800
>Subject:
>Re: [RE-wrenches] mate 3s locking
>
>
>Hi william
>
>Very tech fix with the relay!
>
>Fortunately or unfortunately there is no 
>reliable web at the location but someone who manually checks things.Â
>
>Yes the 3s still has some of the same problemsÂ
>
>Thx
>Jay
>Peltz power.Â
>
>
>
>On Nov 16, 2018, at 2:14 PM, William Miller 
><<mailto:william at millersolar.com>william at millersolar.com> wrote:
>
>Jay:
>
>Â
>
>I have problems with all of my Mate3 and 3s 
>controllers locking up.  So much so that I have 
>implemented the following steps:
>
>Â
>
>1.     For most installations I leave the 
>hub wire cover off and label the Mate 
>lead.  Clients are instructed to unplug and 
>re-plug the Cat5 lead whenever the Mate locks up.
>
>2.     On one installation I have a Control 
>By Web unit ping both Mate3 units every 5 
>minutes.  If either fails to respond after 3 
>attempts, a relay opens and closes the 
>Orange/white leads which power cycles the Mates.Â
>
>Â
>
>Locking up of Mates is a fact of life with 
>Outback equipment.  I love the equipment and I hate the equipment.
>
>Â
>
>William
>
>Â
>
>Â
>
>Â
>
><image004.jpg>
>Lic 773985
><http://www.millersolar.com/>millersolar.com
>805-438-5600
>
>Â
>
>From: RE-wrenches 
>[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Lones Tuss
>Sent: Friday, November 16, 2018 12:42 PM
>To: RE-wrenches
>Subject: Re: [RE-wrenches] mate 3s locking
>
>Â
>
>Hello All
>
>And
>
>Hello Jay
>
>I just asked the tech support boss on this as I had no idea.
>
>He has a test setup that allows him to switch 
>individuals lines on the cat5 cables.
>
>We can duplicate Jay’s  screen shot below by 
>opening the some of the lines to the cat 5 cable.
>
><image003.jpg>
>
>Â
>
>So as a start try replacing the cat5 between the Mate3S and the Hub.
>
>Using the silicone grease that comes with a Mate is never a bad idea.
>
>If your customer does not have a cable on hand I 
>would try removing the cable several times 
>perhaps that could help to dislodge any corrosion or dust on the connections.
>
>Â
>
>I hope this helps.
>
>Take Care All
>
>Â
>
>Â
>
>-----Original Message-----
>
>From: RE-wrenches 
><<mailto:re-wrenches-bounces at lists.re-wrenches.org>re-wrenches-bounces at lists.re-wrenches.org> 
>On Behalf Of jay
>
>Sent: Friday, November 16, 2018 8:05 AM
>
>To: RE-wrenches 
><<mailto:re-wrenches at lists.re-wrenches.org>re-wrenches at lists.re-wrenches.org>
>
>Subject: [RE-wrenches] mate 3s locking
>
>Â
>
>** [EXTERNAL EMAIL] - Please report any 
>suspicious attachments, links, or requests for 
>sensitive information to the Help Desk. ** ________________________________
>
>Â
>
>HI All,
>
>Â
>
>I’m wondering if anyone else is having mate 3s locking up problems?
>
>Â
>
>I’ve got 2 systems that have had this happen.
>
>Â
>
>One is a big system ( 2 radians and 5 CC).  Of 
>course its a long ways away and no there isn’t internet so no OpticsRE.
>
>Â
>
>Its been reprogramed with latest REV firmware.  No change.
>
>Â
>
>thx
>
>Â
>
>jay
>
>Â
>
>peltz power
>
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