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That helps confirm my decision. Our histories are much the same.
<br><br>
Drake <br><br>
<br>
10:41 AM 11/18/2018, you wrote:<br>
<blockquote type=cite class=cite cite="">Drake,<br>
It took me years to try Trace/Xantrex/Schneider products after swearing
off Xantrex in 2004, becoming an Outback devotee for a decade. I finally
soured on Outback a few years ago after several years of poor customer
service and a sense that Outback was not keeping up in general. I had
tried Magnum early on and had a bad experience with them and the Sunny
Island, while a robust machine, was definitely getting outdated, so I
finally decided to give Schneider a try.<br>
While there are always things I wish could be better in all the various
choices (which is true for the XW as well), I've stuck with Schneider for
a few years now and have been happy with them. I did try the SWa couple
of times, but the small cost savings doesn't feel worth the lesser
capabilities over the XW. And their customer service has been pretty
consistently good.<br>
Howie Michaelson<br>
Sun Catcher<br><br>
<br>
On Sat, Nov 17, 2018, 10:43 AM
<<a href="mailto:drake.chamberlin@redwoodalliance.org">
drake.chamberlin@redwoodalliance.org</a> wrote:<br>
<dl>
<dd>It seems like Outback has too many problems now, with the Mate 3 and
the discontinuation of the original, excellent FX inverters. I had a Mate
3 loose its programming on an AC coupled system so that the batteries had
no protective relay until the Mate 3 was reprogrammed. Tech support said
that this happens with the Mate 3. That is unacceptable. Fortunately it
was a dual FX system, and I had the original Mate to put back on it.
<br><br>
<dd>How do the Xantrex / Schneider products compare regarding reliability
and user friendliness? Are there any downsides to using this
equipment. I'm considering going full circle back to this line. <br><br>
<dd>Thanks,<br><br>
<dd>Drake <br><br>
<br>
<dl><br>
<dd>----- Original Message -----<br>
<dd>From:<br>
<dd>"RE-wrenches"
<<a href="mailto:re-wrenches@lists.re-wrenches.org">
re-wrenches@lists.re-wrenches.org</a>><br><br>
<dd>To:<br>
<dd><<a href="mailto:william@millersolar.com">
william@millersolar.com</a>>, "RE-wrenches"
<<a href="mailto:re-wrenches@lists.re-wrenches.org">
re-wrenches@lists.re-wrenches.org</a>><br>
<dd>Cc:<br><br>
<dd>Sent:<br>
<dd>Fri, 16 Nov 2018 19:39:26 -0800<br>
<dd>Subject:<br>
<dd>Re: [RE-wrenches] mate 3s locking<br><br>
<br>
<dd>Hi william<br><br>
<dd>Very tech fix with the relay!<br><br>
<dd>Fortunately or unfortunately there is no reliable web at the location
but someone who manually checks things. <br><br>
<dd>Yes the 3s still has some of the same problems <br><br>
<dd>Thx<br>
<dd>Jay<br>
<dd>Peltz power. <br><br>
<br><br>
<dd>On Nov 16, 2018, at 2:14 PM, William Miller
<<a href="mailto:william@millersolar.com">william@millersolar.com</a>
> wrote:<br><br>
<dl>
<dd>Jay:<br><br>
<dd> <br><br>
<dd>I have problems with all of my Mate3 and 3s controllers locking
up. So much so that I have implemented the following
steps:<br><br>
<dd> <br><br>
<dd>1. For most installations I leave the hub wire cover off
and label the Mate lead. Clients are instructed to unplug and
re-plug the Cat5 lead whenever the Mate locks up.<br><br>
<dd>2. On one installation I have a Control By Web unit ping
both Mate3 units every 5 minutes. If either fails to respond after
3 attempts, a relay opens and closes the Orange/white leads which power
cycles the Mates. <br><br>
<dd> <br><br>
<dd>Locking up of Mates is a fact of life with Outback equipment.
I love the equipment and I hate the equipment.<br><br>
<dd> <br><br>
<dd>William<br><br>
<dd> <br><br>
<dd> <br><br>
<dd> <br><br>
<dd><image004.jpg><br>
<dd>Lic 773985<br>
<dd><a href="http://www.millersolar.com/">millersolar.com</a><br>
<dd>805-438-5600<br><br>
<dd> <br><br>
<dd>From:</b> RE-wrenches
[<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" eudora="autourl">
mailto:re-wrenches-bounces@lists.re-wrenches.org</a>] On Behalf Of
</b>Lones Tuss<br>
<dd>Sent:</b> Friday, November 16, 2018 12:42 PM<br>
<dd>To:</b> RE-wrenches<br>
<dd>Subject:</b> Re: [RE-wrenches] mate 3s locking<br><br>
<dd> <br><br>
<dd>Hello All<br><br>
<dd>And <br><br>
<dd>Hello Jay<br><br>
<dd>I just asked the tech support boss on this as I had no idea.<br><br>
<dd>He has a test setup that allows him to switch individuals lines on
the cat5 cables.<br><br>
<dd>We can duplicate Jay\u2019s screen shot below by opening the some of
the lines to the cat 5 cable.<br><br>
<dd><image003.jpg><br><br>
<dd> <br><br>
<dd>So as a start try replacing the cat5 between the Mate3S and the
Hub.<br><br>
<dd>Using the silicone grease that comes with a Mate is never a bad
idea.<br><br>
<dd>If your customer does not have a cable on hand I would try removing
the cable several times perhaps that could help to dislodge any corrosion
or dust on the connections.<br><br>
<dd> <br><br>
<dd>I hope this helps.<br><br>
<dd>Take Care All<br><br>
<dd> <br><br>
<dd> <br><br>
<dd>-----Original Message-----<br><br>
<dd>From: RE-wrenches
<<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">
re-wrenches-bounces@lists.re-wrenches.org</a>> On Behalf Of
jay<br><br>
<dd>Sent: Friday, November 16, 2018 8:05 AM<br><br>
<dd>To: RE-wrenches
<<a href="mailto:re-wrenches@lists.re-wrenches.org">
re-wrenches@lists.re-wrenches.org</a>><br><br>
<dd>Subject: [RE-wrenches] mate 3s locking<br><br>
<dd> <br><br>
<dd>** [EXTERNAL EMAIL] - Please report any suspicious attachments,
links, or requests for sensitive information to the Help Desk. **
________________________________<br><br>
<dd> <br><br>
<dd>HI All,<br><br>
<dd> <br><br>
<dd>I\u2019m wondering if anyone else is having mate 3s locking up
problems?<br><br>
<dd> <br><br>
<dd>I\u2019ve got 2 systems that have had this happen.<br><br>
<dd> <br><br>
<dd>One is a big system ( 2 radians and 5 CC). Of course its a
long ways away and no there isn\u2019t internet so no OpticsRE.<br><br>
<dd> <br><br>
<dd>Its been reprogramed with latest REV firmware. No
change.<br><br>
<dd> <br><br>
<dd>thx<br><br>
<dd> <br><br>
<dd>jay<br><br>
<dd> <br><br>
<dd>peltz power<br><br>
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