[RE-wrenches] Enphase tech support

[cwarfel]

Nick Soleil, Can you please email me?  I hav been emailing (3 times) 
Enphase about a mistake  I believe in the IQ6 manual, and I have not 
received any response. The issue centers around what takes the inverter 
off line. It says phase to phase, but our recent experience is phase to 
neutral. The local utility's transformer's secondary winding was 
begining to fail. It blew the OCPD. The utility replaced the fuse, 
measured only phase to phase and thought everything was back in working 
order. We measured phase to neutral and let them know of the problem. 
According to what I can find, the IQ6 should have still operated onthe 
phase to phase voltage it was seeing, but all 26 IQ6s went of line.

Thank you, Chris


On 6/14/2018 1:28 PM, Chris Schaefer wrote:
> Roy,
>
> Nick Soleil is on the wrenches list and is employed by Enphase.
>
> Christopher Schaefer
>
> On Wed, Jun 13, 2018 at 2:58 PM, MDElectricSolar 
> <mdelectricsolar at gmail.com <mailto:mdelectricsolar at gmail.com>> wrote:
>
>     707-763-4784
>
>     On Wed, Jun 13, 2018 at 10:29 AM Roy Butler
>     <roy at four-winds-energy.com <mailto:roy at four-winds-energy.com>> wrote:
>
>         Does anyone have contact information for Enphase Tech Support?
>
>         Thanks in advance!
>
>         -- 
>         Roy Butler
>         Four Winds Renewable Energy, LLC
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-- 

          Christopher Warfel, PE
        ENTECH Engineering, Inc.
PO Box 871, Block Island, RI 02807
                (401)466-8978

EEI logo <http://entech-engineering.com>
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