[RE-wrenches] SolarEdge Contact

[Kirk Herander]

All- My original problem with the transfer site link was the customer
number.
My Solaredge engineer said it was my vendor number, but that is not true.
And initially, it would not accept my contact email which I’ve been using
for years with them in order to look up my customer number.

I had to create a customer number for myself, as if I were an end user,
(its a link directly under the cust# input line) including a new email
contact, even though I have dozens of Solaredge systems on the SE portal.

Once that was accomplished, I was able to transfer the site to someone who
already had a customer number.



*Kirk Herander / **kirkh at vermont.solar <kirkh at vermont.solar>*

*Owner|Principal, VT Solar, LLC*

*Celebrating our 35th Anniversary 1991-2026!!*

dba Vermont Solar Engineering

802.559.1225

On Wed, May 6, 2026 at 9:08 AM Sam Haraldson via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> The process David suggested works well.  I've used it twice recently and
> it sometimes requires diligence but hasn't needed customer service
> escalation.  As the installer, double-check your "Account ID" before the
> client enters it into the form as you may have more than one.  The client
> can upload a document proving home ownership instead of providing the site
> ID.
>
> https://www.solaredge.com/us/site-transfer
>
> - Sam
>
> [image: OnSite Energy] <https://onsiteenergyinc.com/>
>
> Sam Haraldson
> Operations Specialist
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