[RE-wrenches] Sol-Ark warranty team: "Guess you'll need to mount a new gutter box"

[Jerry Shafer]

On Fri, Feb 27, 2026, 4:32 PM Jerry Shafer <jerrysgarage01 at gmail.com> wrote:

> Wrenches, Scot.
> When you say all the knockout were removed, or do you mean that "other"
> holes were punched in the bottom besides or in lew of the factory knock
> outs.
> Fun times
>
> On Fri, Feb 27, 2026, 2:21 PM scot.arey--- via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> COMPLETELY BLOWN AWAY.
>>
>> So I get my RMA Solar-Ark 15 warranty replacement and take it out of box
>> at customer site and the front knockouts all taken out.
>>
>> Call tech support and the tier-1 can't help: "It's a refurbished unit."
>> OK, but I should expect that there is new case so I can set my holes for
>> conduit where they need to be from original installation.
>>
>> "I'll get you my supervisor."
>>
>> Supervisor George calls back, tells me he *used to work in the field*
>> like me, and then says, "Do you expect us to ship you a new inverter?"
>> Well, as this 15KW lasted one month it should have been an option but at
>> very least I need an inverter enclosure with no knockouts punched else my
>> existing gutter conduit will not work."
>>
>> "George - you told me you used to work in the field, what would you do if
>> you go this from a manufacturer as a warranty replacement?" He tells me it
>> seems like the gutter box replacement to fit the KO holes is my only option.
>>
>> Sol-Ark, I used to really love this product but when things get this
>> tight and you're sloughing off refurbed units with KO holes and telling me
>> to not only pay S/H in both directions but the materiel and labor for a new
>> gutter box layout, we have real problems.
>>
>> Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you
>> guys reading this forum?
>>
>> *Howard "Scot" Arey*
>> *Owner, Solar CenTex*
>>
>> NABCEP PV Installation Professional
>> TECL 29755
>> 254-300-1228
>>
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