<div dir="auto"><div><br><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Fri, Feb 27, 2026, 4:32 PM Jerry Shafer <<a href="mailto:jerrysgarage01@gmail.com">jerrysgarage01@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Wrenches, Scot.<div dir="auto">When you say all the knockout were removed, or do you mean that "other" holes were punched in the bottom besides or in lew of the factory knock outs.</div><div dir="auto">Fun times</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Fri, Feb 27, 2026, 2:21 PM scot.arey--- via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">




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COMPLETELY BLOWN AWAY.</div>
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So I get my RMA Solar-Ark 15 warranty replacement and take it out of box at customer site and the front knockouts all taken out.</div>
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Call tech support and the tier-1 can't help: "It's a refurbished unit."  OK, but I should expect that there is new case so I can set my holes for conduit where they need to be from original installation.</div>
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"I'll get you my supervisor."</div>
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Supervisor George calls back, tells me he <i>used to work in the field</i> like me, and then says, "Do you expect us to ship you a new inverter?" Well, as this 15KW lasted one month it should have been an option but at very least I need an inverter enclosure
 with no knockouts punched else my existing gutter conduit will not work."</div>
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"George - you told me you used to work in the field, what would you do if you go this from a manufacturer as a warranty replacement?" He tells me it seems like the gutter box replacement to fit the KO holes is my only option.</div>
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Sol-Ark, I used to really love this product but when things get this tight and you're sloughing off refurbed units with KO holes and telling me to not only pay S/H in both directions but the materiel and labor for a new gutter box layout, we have real problems.</div>
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Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you guys reading this forum?</div>
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<b>Howard "Scot" Arey</b></div>
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<b>Owner, Solar CenTex</b></div>
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NABCEP PV Installation Professional</div>
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TECL 29755</div>
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254-300-1228 </div>
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