[RE-wrenches] Victron and Optics RE

Chris Schaefer chris at solarandwindfx.com
Thu Jan 29 10:14:55 PST 2026


Anyone else having issues today logging into Optics RE? I've tried multiple
times today to no avail. I can't even bring up the log in page.

I received a call from a young mother of 4 without water for over a week. A
total DIY by the husband whom just up and left the family before the
holidays. So sad. Anyway, it consists of an offgrid twin set of Victron
MultiPlus 12 dcv/120acv inverters. OMG, what a mess. They are wired to
provide 240vac to the clients SEP.

Two questions. One, I can't seem to find a Tech support number for Victron
on their website. I can email the sales team and have requested several
times now for the phone number of their tech support team but my request
continue to go unfulfilled.
Two, I need a Victron hard wired battery monitor for the system as it is
located in the basement and I wish to provide the client with a monitor for
their upstairs kitchen. I will need to add a shunt. Their website offers
many options with little details. What might y'all suggest. A part number
would be extremely helpful.

Thanks,
Christopher-

Chris Schaefer’s


*Tel 585-229-2083 or Cell 585-748-1870 *
*5115 S Hill Road ~ Canandaigua New York 14424**www.solarandwindfx.com
<http://www.solarandwindfx.com> ~ E-mail: chris at solarandwindfx.com
<chris at solarandwindfx.com>*


Thomas Jefferson, the author of our great Constitution, once said,
"democracy" will cease to exist when you take away from those who are
willing to work and give to those who would not."
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