[RE-wrenches] 0% on FNDC readings yesterday and today

Fri Nov 7 17:42:28 PST 2025

Hi Amanda,

Very frustrating for sure.

However, my take on Blue Planet charging a fee to provide tech support for
you is that it is *much better* than full abandonment, and really much
better for your clients.  I think getting a highly skilled engineer that
knows a product really well is very worth it and I hope it continues.
Industry wide, our warranties are precarious and worth very little, so I'd
rather talk to someone smart for a fee than full silence.

It's not fair but that's what I see.  I would recommend being polite and
patient, even the poor tech support folks deserve our respect while we are
exasperated!

Good luck!

On Fri, Nov 7, 2025 at 2:21 PM Amanda Potter via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> So……
> Not an issue with an Outback, but same deal, as of this past Monday, the
> 3rd.
>
> Off-Grid (long term) customer lost their AGS & Comms between their 12k
> Sol-Ark & Blue Planet Energy Blue Ion 2.0.
> Gen will start, charges, but will not stop.
>
> e-Gauge can still see the system, but nothing from the battery since
> Monday.
>
> 5 yr. old system.
> Replaced dual Magnum 4448 PAE’s.
> Working like clockwork until Monday.
>
> Sol-Ark Level 2 Tech said, unplug the Comm cable.
> Use Voltage for the AGS.
> I said, this is unacceptable.
> He said, B.P.E. is not an approved battery partner, I said, It was when I
> installed it.
>
> So, now I just finally received a response from Blue Planet Energy & they
> want $250.00/ hour to do Tech Support & will not support the 15 Year
> Warranty for any unpaid Tech Support Invoices!
> (After paying a Fortune for their battery!)
>
> Who is hacking these systems???
> Sol-Ark?
> Outback?
>
> Who’s next???
>
> Sorry, I should’ve started a new thread…
>
> Amanda Potter
> Energy Storage Systems
> NABCEP PVIP
> Adirondack Battery & Solar, LLC
> (315) 212-2114
>
> On Nov 7, 2025, at 2:09 PM, Maverick Brown via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> What a Shoot Show. I am not sure why they are editing live code…
>
> I have a few of my OpticsRE customers showing this. I think the pattern
> that I see is those customers that had some particular Battery Type
> assignment prior to live code edit went to blank.
>
> Setting: click the little gear icon (upper right of Optics) / System Tools
> / Devices / Battery Type. The old choices are missing… If, for some reason
> Lithium Ion or Lead-Acid was then chosen or by some other random reason,
> Outback added Port 15 to the site, the values are not real. Cluster-Fluke #2
>
> If you happen to choose Lead-Acid as Battery Type, it appears as though
> all the Charge Controller and Inverter settings get changed to some generic
> AGM settings???? How about a random customer who happens to be running
> Open-Loop on 15S LiFePO4 batteries??? Are they Forked?
>
> My patience and trust in Outback is waining. And by association, that will
> be assigned to EG4 as well….. Cluster Fluke #3.
>
> I called one customer that has separate BMS metrology to confirm actual
> battery voltages and all is well and the OpticsRE values don’t really align
> with real settings.
>
> Not nice.
>
>
> Maverick Brown
> Off-Grid Solar Commander since 2006
> *Maverick Solar Enterprises, Inc.*
> * • Solar Commander Remote Power*
>
> * • SunFlow Systems Cathodic Protection *maverick at mavericksolar.com
> 512-460-9825
>
> On Nov 7, 2025, at 10:59 AM, Nick Lucchese via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Wrenches,
>
> I know some of you don't utilize the FNDC due to it's inability to always
> track accurately and often conflict with battery manufacturer's means of
> reporting SOC. I still find it extremely useful and implement along with
> educating the clients and of course frequent oversight. Oddly though, today
> I have a handful reporting a false 0% SOC. Seems that most are on sites
> with Powerflo batteries however quite a few with Blue Ions as well. Anyone
> else seeing this odd anomaly that just started yesterday? At least 10% of
> them are showing 0%, 1/3 of those are systems that have been offline for a
> bit as well.
>
> Additionally, about a month or two ago a 15th device popped up in the
> advanced menus on the Hub Devices page in Opticsre. It has a ??? in the
> Type field, Battery in the Name field and 123456 for serial number. I'm not
> seeing this 15th device on every site but definitely a reasonable amount of
> them. Some with Hub4's and some with Hub10's.
>
> Everyone else with a fleet of systems in Opticsre seeing these oddities
> too? Late to head to a Midnite job today and doubt Outback's chat would
> shed light on it anyway. Trying to ease my conspiratorial mind that Outback
> is out to get me haha!
>
> Nick
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-- 

Mac Lewis

*"Yo solo sé que no sé nada." -Sócrates*
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